3 Replies Latest reply on Jun 17, 2015 3:22 AM by Megha Rawat

    My account was supposed to be automatically renewed in june but since yesterday, my account says that i have a Free version of CC. Why?

    mohameds17960210

      CC was working just fine, but when I saw Photoshop CC 2015 in the Apps tab, i thought i'd give it a go. When i lauched it said that it was a trial version,  i didn't understand but thought I may have to uninstall 2014 for it to work. So that's what i did but it still said Trial version. And now when i go to my Adobe account, in the plans it says I have the Free Version, and it's like i never had the Subscription. I have no trace of Invoices, Credit Card info, nothing. I'm really lost, I can't work now because I'm redownloading PS CC 2015, and i know it's going to be a trial version. I had an email in may, saying my sub is gonna be renewed automatically with no action on my part so i don't even know if it has anything to do with my problem.

       

      Can someone from Adobe please Help?