16 Replies Latest reply on Jun 18, 2015 9:14 AM by felixcollier

    exported video is zoomed in

    felixcollier

      When i export my video it is zoomed in, although it plays perfectly normal on the timeline.. any help please? (premiere elements 11)

        • 1. Re: exported video is zoomed in
          A.T. Romano Level 7

          felixcollier

           

          On what computer operating system is your Premiere Elements 11 running?

           

          What are the properties of your source media and what are you (manually) or the project (automatically) setting as the project preset?

          If you do not know, please tell us the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio (even if they look grayed out) under Edit Menu/Project Settings/General.

           

          If you are unsure of the properties of your source media, telling us the brand/model/settings of the camera that recorded the source media might give us the information that we seek.

           

          What is your export choice and its settings

          Publish+Share

          then what

          then what

          then what preset? Are you using the default settings for the selected preset or customizing the preset under the Advanced Button/Video Tab of the preset?

           

          What is your player for the export? And what are the settings of the player?

           

          Let us start here and then decide what next based on the details of your reply.

           

          Thank you.

           

          ATR

          • 2. Re: exported video is zoomed in
            felixcollier Level 1

            thanks for the reply,

             

            Windows 7 home premium

            heres a screenshot of the readings

            project readings.PNG

            sorry I dont know the source media but the camera was a drift ghost s.

             

            export choices are:

            computer

            adobe flash video

            preset - F4V - HD 1080p (flash 9 or higher) default settings.

             

            I have tried exporting it in many different formats and ive done lots of other edits before this in the same setting without this problem..

             

            the player is VLC and the settings are all default.

             

            thanks a lot (:

            • 3. Re: exported video is zoomed in
              A.T. Romano Level 7

              felixcollier

               

              Thanks for the reply with important information related to your issue.

               

              I have gone through the process of Premiere Elements 11and 1080p60 video import into a 1080p60 project with the Adobe Flash Video (F4V - HD 1080p) export and found no flaw in the process. (Windows 7 64 bit computer). F4V file viewing was with VLC Player.

               

              Before all else, please open the VLC Player, go to Video Tab and see where the Zoom option is set. Is it set for 1:1 Original? If set at 1:1 Original, please let me know what version of VLC player you are using.

               

              Based on your reply, we will offer further suggestion.

               

              Thanks.

               

              ATR

              • 4. Re: exported video is zoomed in
                felixcollier Level 1

                thank you, its version 2.2.1 and is set to 1:1 original.

                • 5. Re: exported video is zoomed in
                  A.T. Romano Level 7

                  felixcollier

                   

                  Thanks for the reply.

                   

                  Please confirm.

                  This is a "it worked before but not now"?

                  If you used a MPEG, AVCHD, Windows Media (anything besides Adobe Flash Video), you do not get a zoomed in looking export?

                  Do you have a F4V produced at an earlier time when all was working? If so, try to play back that older F4V now. OK or zoomed in looking export?

                   

                  New...

                  Have you tried to open the F4V with Internet Explorer or Firefox? If so, same zoomed in looking export?

                   

                  ATR

                  • 6. Re: exported video is zoomed in
                    felixcollier Level 1

                    yeah, a worked before but not now.. every format i export it in, is the same.

                     

                    all the previous F4V's i have work normal.

                     

                    just tried to open with internet explorer but it doesnt want to open!

                    • 7. Re: exported video is zoomed in
                      A.T. Romano Level 7

                      felixcollier

                       

                      If all the Premiere Elements 11 exports under Publish+Share

                      Adobe Flash Video

                      MPEG

                      AVCHD

                      AVI

                      Windows Media

                      QuickTime

                      are now giving you zoomed in video export, then

                       

                      1. Delete the Adobe Premiere Elements Prefs file and, if that does not work, delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs exists.

                      Local Disk C

                      Users

                      Owner

                      AppData

                      Roaming

                      Adobe

                      Premiere Elements

                      11.0

                      and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path given.

                       

                      2. If that does not work, then

                      Uninstall the program the usual Control Panel way

                      Do a free ccleaner run through (regular and registry cleaner parts)   CCleaner - Download

                      Reinstall with antivirus and firewalls enabled.

                       

                      We will be watching for your results as your schedule permits.

                       

                      Thanks.

                       

                      ATR

                       

                      Add On....how long has this zoomed in video export existed...days, weeks, months...?

                      • 8. Re: exported video is zoomed in
                        felixcollier Level 1

                        thanks for the help. ive tried all that and its still doing it..!

                         

                        It has happened within the last 2 weeks

                        • 9. Re: exported video is zoomed in
                          felixcollier Level 1

                          Ive just tried it with a different video and it works fine.. maybe I will just re-edit the other one. unless you have any other suggestions?

                          • 10. Re: exported video is zoomed in
                            A.T. Romano Level 7

                            felixcollier

                             

                            Great call to try another video source.

                             

                            Please compare video properties of the file that ended up zoomed in the export versus this different video that worked fine in the same workflow.

                             

                            When you mention "re-edit" the other one, in what way are you planning to edit it in such a way that it would be expected to export to give a normal file?

                             

                            Let us see if we can pick up a difference between file 1/bad F4V export and file 2/good F4V export.

                             

                            We will be watching for further developments and results and then comment further if we have a difference with which to work.

                             

                            Thank you for the follow ups.

                             

                            ATR

                            • 11. Re: exported video is zoomed in
                              felixcollier Level 1

                              working.PNG

                              thats the settings of the one that works ^

                               

                              not too sure.. was just thinking redo it from scratch..

                              • 12. Re: exported video is zoomed in
                                A.T. Romano Level 7

                                felixcollier

                                 

                                It looks like the project settings have stayed the same bad and good source media.

                                But, are the files that you are bringing into the project(s), the same 1080p60 from your same camera?

                                 

                                If that is the case and under the circumstances, good idea to start from scratch with new project and determine if the zoomed in export result repeats.

                                 

                                Any questions, please let me know.

                                 

                                Thanks for the follow ups.

                                 

                                ATR

                                • 13. Re: exported video is zoomed in
                                  felixcollier Level 1

                                  yeah.. ah, no they're not, I'll try that now.

                                  • 14. Re: exported video is zoomed in
                                    felixcollier Level 1

                                    have just tried it with different footage from the same camera and it comes up fine after export. So I will try the re-edit at another time. thanks for your help!

                                    • 15. Re: exported video is zoomed in
                                      A.T. Romano Level 7

                                      felixcollier

                                       

                                      Sounds like major progress. Great news. Great job.

                                       

                                      Please update us on your progress if you have the time.

                                       

                                      Best wishes

                                       

                                      ATR

                                      • 16. Re: exported video is zoomed in
                                        felixcollier Level 1

                                        Yeah hopefully! Thanks a lot for your help, I will do once its done (: