5 Replies Latest reply on Jul 14, 2016 6:08 PM by EvilBugQueen1

    Purchased Adobe Stock asset can not be opened.

    13°

      • purchased a a graphic with Adobe Stock

      • it is a .AI file

      • added it to a project library

      • downloaded the file directly to desktop

      • problem occurs on MacOSX with both adobe CC2014 and CC2015

       

      • not able to drag&drop the asset into an artboard

      • when trying to place it its says:
      Screen Shot 2015-06-17 at 15.01.45.png
      • when trying to open it from the library it says:
      Screen Shot 2015-06-17 at 15.01.37.png

      • when tryintg to open the downloaded file it says:
      Screen Shot 2015-06-17 at 15.05.09.png

       

      Can we now get a refund for the file or is there a chance to get the purchased file so we can actually open and use it?

      (What also is really bad is that now we cant even use the placeholder file anymore, because it is listed as licensed but cant be viewed at all.)

       

      Please help us. Thanks. inactiveforumnotifier Newsgroup_User Amy_Wong Woojin Debbie clawson mghalpin jwarren Jochem van Dieten Lee Design Adobe Stock Support ! ! !