7 Replies Latest reply on Jun 19, 2015 10:57 AM by m_vargas

    adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?

    swamib44517384

      adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?

      even the tech support for Apple could not help me fix this!

       

      what to do?

      adobe cust service is not available!

       

      ?????

        • 1. Re: adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?
          m_vargas Adobe Employee

          Hi swamib44517384,


          What is the error that is returned when installing Flash Player.  A screenshot (see The specified item was not found.) of the error is most helpful.

           

          --

          Maria

          • 2. Re: adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?
            swamib44517384 Level 1

            The error message is .... Adobe Flash Player:  Installation failed. Not enough permissions to write to disk.

            and then.... when trying to uninstall and try another install...You can’t open the application “Uninstall Flash Player OSX” because PowerPC applications are no longer supported.

            • 3. Re: adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?
              swamib44517384 Level 1

              Thanks Maria.

               

              The error message is .... Adobe Flash Player:  Installation failed. Not

              enough permissions to write to disk.

               

              and then.... when trying to uninstall and try another install...You can’t

              open the application “Uninstall Flash Player OSX” because PowerPC

              applications are no longer supported.

              please help! <https://forums.adobe.com/message/7656102#>

              • 4. Re: adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?
                m_vargas Adobe Employee

                Hi swamib44517384,


                I've seen a few posts on this issue recently, although, I haven't seen a definitive solution that works for everyone.  You'll need to try a couple different solutions to see what works for you.  Here are some related posts (from here and the Apple forums):

                 

                 

                Please post back if any one of these worked for you, or if  you're still having problems.

                 

                Thank you.

                 

                --

                Maria

                • 5. Re: adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?
                  swamib44517384 Level 1

                  Hi I followed the video of Chris and had the same problems as the other guy. Nothing was coming on the list after my flags...

                  So here are the results of previous attempts at this update earlier in the day. I have tried 5-6 times and have several downloaded files for update....

                  Jun 17 01:11:12 gurudev.local softwareupdated[205]: BackgroundActivity: Starting Background Check Activity

                  Jun 17 01:12:17 gurudev.local softwareupdated[205]: BackgroundActivity: Finished Background Check Activity

                  Jun 17 11:12:17 gurudev.local softwareupdated[205]: BackgroundActivity: Starting Background Check Activity

                  Jun 17 11:12:17 gurudev.local softwareupdated[205]: BackgroundActions: Automatic check parameters: autoDownload=NO, autoConfigData=YES, autoCriticalInstall=YES

                  Jun 17 11:12:17 gurudev.local softwareupdated[205]: SoftwareUpdate: Fired early. Next check=6/17/15, 5:45 PM (interval=86280.000000, A/C=YES)

                  Jun 17 11:12:17 --- last message repeated 1 time ---

                  Jun 17 11:12:17 gurudev.local softwareupdated[205]: BackgroundActivity: Finished Background Check Activity

                  Jun 17 14:15:14 gurudev.local softwareupdate_firstrun_tasks[84]: swscan.apple.com is available: TRUE

                  Jun 17 14:15:14 gurudev.local softwareupdated[206]: softwareupdated: Starting with build 10.10.3 (14D136)

                  Jun 17 14:15:15 gurudev.local softwareupdated[206]: BackgroundActivity: Activity check-in with Interval 21600

                  Jun 17 14:15:15 gurudev.local softwareupdated[206]: Adding client SUUpdateServiceClient pid=84, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

                  Jun 17 14:15:15 gurudev.local softwareupdated[206]: Removing client SUUpdateServiceClient pid=84, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

                  Jun 17 14:17:55 gurudev.local /Applications/Parallels Access.app/Contents/MacOS/pm_ctl[358]: Checking

                  Jun 17 14:17:56 gurudev.local /Applications/Parallels Access.app/Contents/MacOS/pm_ctl[380]: Users saved RunAtLoad mode is set to: 1

                  Jun 17 14:18:04 gurudev.local softwareupdate_notify_agent[410]: Running for LoginDone

                  Jun 17 14:18:04 gurudev.local softwareupdate_notify_agent[410]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 410

                  Jun 17 14:18:04 gurudev.local softwareupdated[206]: Adding client SUUpdateServiceClient pid=410, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

                  Jun 17 14:18:04 gurudev.local softwareupdate_notify_agent[410]: Notifying with params: {

                       UpdateNotificationsOnly = 1;

                    }

                  Jun 17 14:18:04 gurudev.local softwareupdate_notify_agent[410]: appstoreupdateagent notified

                  Jun 17 14:18:04 gurudev.local softwareupdate_notify_agent[410]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 410

                  Jun 17 14:18:04 gurudev.local softwareupdated[206]: Removing client SUUpdateServiceClient pid=410, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

                  Jun 17 14:18:05 gurudev.local softwareupdated[206]: Adding client SUUpdateServiceClient pid=413, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeassetd )

                  Jun 17 17:07:42 gurudev.local softwareupdated[206]: BackgroundActivity: Starting Background Check Activity

                  Jun 17 17:08:47 gurudev.local softwareupdated[206]: BackgroundActivity: Finished Background Check Activity

                  Marker - Jun 17, 2015, 5:43:39 PM

                  Marker - Jun 17, 2015, 5:43:40 PM

                  • 6. Re: adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?
                    swamib44517384 Level 1

                    That may not help... I looked for Adobe files....

                     

                    Install Manager.app" -> "/Volumes/Macintosh HD/Applications/Utilities" Final name: "Adobe Flash Player Install Manager.app" (Flags used: kFSFileOperationDefaultOptions,kFSFileOperationSkipSourcePermissionErrors,kFSFileOperatio nCopyExactPermissions,kFSFileOperationSkipPreflight,k_FSFileOperationSuppressConversionCop y)

                    Mar 10 13:55:22 localhost OSInstaller[416]: (NodeOp) Move "/Volumes/Macintosh HD/Recovered Items/Library/Application Support/Adobe/Flash Player Install Manager" -> "/Volumes/Macintosh HD/Library/Application Support/Adobe" Final name: "Flash Player Install Manager" (Flags used: kFSFileOperationDefaultOptions,kFSFileOperationSkipSourcePermissionErrors,kFSFileOperatio nCopyExactPermissions,kFSFileOperationSkipPreflight,k_FSFileOperationSuppressConversionCop y)

                    Mar 10 13:55:23 localhost OSInstaller[416]: (NodeOp) Move "/Volumes/Macintosh HD/Recovered Items/private/var/db/receipts/com.adobe.pkg.FlashPlayer.bom" -> "/Volumes/Macintosh HD/private/var/db/receipts" Final name: "com.adobe.pkg.FlashPlayer.bom" (Flags used: kFSFileOperationDefaultOptions,kFSFileOperationSkipSourcePermissionErrors,kFSFileOperatio nCopyExactPermissions,kFSFileOperationSkipPreflight,k_FSFileOperationSuppressConversionCop y)

                    Mar 10 13:55:23 localhost OSInstaller[416]: (NodeOp) Move "/Volumes/Macintosh HD/Recovered Items/private/var/db/receipts/com.adobe.pkg.FlashPlayer.plist" -> "/Volumes/Macintosh HD/private/var/db/receipts" Final name: "com.adobe.pkg.FlashPlayer.plist" (Flags used: kFSFileOperationDefaultOptions,kFSFileOperationSkipSourcePermissionErrors,kFSFileOperatio nCopyExactPermissions,kFSFileOperationSkipPreflight,k_FSFileOperationSuppressConversionCop y)

                    Mar 10 13:55:25 localhost OSInstaller[416]:    (I) Examined : /Volumes/Macintosh HD/Recovered Items/private/var/db/receipts/com.adobe.pkg.FlashPlayer.bom

                    Mar 10 13:55:25 localhost OSInstaller[416]:    (I) Examined : /Volumes/Macintosh HD/Recovered Items/private/var/db/receipts/com.adobe.pkg.FlashPlayer.plist

                    Apr  4 18:40:26 gurudev.local installer[3988]: Product archive /Volumes/Flash Player/Install Adobe Flash Player.app/Contents/Resources/Adobe Flash Player.pkg trustLevel=202

                    Apr  4 18:40:28 gurudev.local installer[3988]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Res ources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg

                         "PKLeopardPackage <file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Re sources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg>"

                    Apr  4 18:40:28 gurudev.local installd[3172]: PackageKit: Extracting file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Res ources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/4FE 46B2B-7E53-4ED4-B366-B4439CE2FCAE.activeSandbox/Root, uid=0)

                    Apr  4 18:40:28 gurudev.local installd[3172]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.N3TGss/Scripts/com.adobe.pkg.FlashPlayer.A5wjQS

                    Apr  4 18:40:30 gurudev.local installd[3172]: PackageKit: Writing receipt for com.adobe.pkg.FlashPlayer to /private/var/db/receipts

                    Apr  4 18:40:30 gurudev.local installd[3172]: PackageKit: Touched bundle /Applications/Utilities/Adobe Flash Player Install Manager.app

                    Apr  4 18:40:30 gurudev.local installd[3172]: Installed "Adobe Flash Player" ()

                    Apr  4 18:40:31 gurudev.local installer[3988]: PackageKit: Registered bundle file:///Applications/Utilities/Adobe%20Flash%20Player%20Install%20Manager.app/ for uid 0

                    Apr 14 17:42:12 gurudev.local installer[7221]: Product archive /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPUnpackPath/Install Adobe Flash Player.app/Contents/Resources/Adobe Flash Player.pkg trustLevel=202

                    Apr 14 17:42:13 gurudev.local installer[7221]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPUnpackPath/Install%20A dobe%20Flash%20Player.app/Contents/Resources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerCo mponent.pkg

                     

                    I hope that helps... sorry I am doing my best....

                    • 7. Re: adobe flash player update Version 18.0.0.160 for mac 10.10.3 failed?
                      m_vargas Adobe Employee

                      Hi Swami BV Sajjan,

                       

                      The contents of the install.log file for Jun 17 don't have any Flash Player content in them.  Your second post is from previous installs, so this won't help with the current issue.


                      Did you view the links I posted previously, for users with similar error?

                       

                      --

                      Maria