1 person found this helpful
Moving thread to the lightroom discussion
Thanks for the advice but I had tried that. It's a completely clean install so the preferences file would be new. It still crashes even if I delete the new preferences file and let Lightroom create a new one.
Any help on why I can't access Lightroom preferences would be much appreciated as it seems to be working fine as long as I don't go near the preferences option.
Confused and grateful to anyone who can provide a fix...
A couple of thoughts:
- Beware that "clean installs" of LR don't overwrite pre-existing preferences and uninstalls don't delete them. And if the preferences for the current version aren't present but a previous version are, LR will use them.
- While most settings are stored in the Lightroom 6 Preferences.agprefs file (Windows), I've noticed that a smattering are scattered over many other files and even some in the registry. For example, LR reads the Camera Raw preferences from AppData\Roaming\CameraRaw.
Tracking down every single file and registry entry that LR reads from startup until crash and making sure that you truly have a "clean install" of that file would be a time-consuming task. If you're technically minded, you could use Microsoft's free Process Monitor to track all files and registry entries.
But a faster next trouble-shooting step is to create a new user account and install LR into that. If that LR works correctly, then that identifies the problem as some piece of user-specific data that is causing the crash.
Thanks for taking the time to reply John. Much appreciated and I will try that as soon as I get the time. I've reverted back to Lightroom 5.5 and gave up on Lightroom 6.
I'll try the new user account when I get a chance and will update this post for others that may be having a similar issue.
Didn't work for me
What didn't work? Several approaches have been suggested in this thread.
Spsb84... That didnt work
Thanks for your update.
Can we please check the GPU piece here linked to Lightroom?
By default Lightroom will have the GPU on, unless it encounters an error with the GPU. The GPU really needs to be good, or Lightroom will actually be slower to use. Sometimes you can have crashes on start-up.
We can perform a test by un-checking GPU via following process:
- On PC go to C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs where [user name] is your login name.
- Open the file in a text editor
- Search for: useAutoBahn
- Change its value from true to false and save
We are performing the above steps since, un-chekcing GPU from inside the product cannot happen.
Now start Lightroom. The GPU will be off. Hopefully if the GPU is your crash issue, this should let you start Lightroom and you would need to update the graphic drivers then.
Hope this helps.
Also tried other suggesting's and they didn't work. I only 7 days left to cancel. I don't want to cause it looks like a great program but if I cant get it to work...
Are you referring to the suggestion shared above?
Has that been performed as a test?
Please let us know.
Yes... It worked one time but the next time it crashed
Without knowing precisely what you've tried, it will be hard to help you. There are a number of possible solutions to this issue that have worked for others. Exactly which ones have you tried?
The change the Numbers in windows
I did that and it worked one time then stated crashing again...
and when I did get into preference one time the GPU was not selected
So you've tried:
1. Changing the numbers group in the control panel: Lightroom crashes when opening Preferences on Windows
2. Seeing if Preferences > Performance > Use Graphics Processor is unchecked.
Things still to try:
3. Manually verify that Use Graphics Processor is unchecked, following step B of these instructions: Re: The Edit Preferences dialog box will not appear in Lightroom 6 - Windows 8.1 64-bit system
4. Reset LR's preferences: Resetting the lightroom preferences file - updated - Lightroom Forums
John Im sorry for the two threads... But I couldn't find the other one so started this one. I will just use the other one now. Thanks for your help
Built a new comp with an Nvidia Video card and cc is working great.... I don't think adobe likes ATI Radeon video cards.
PS: So if you're having problems with LR and you have an ATI Radeon video card... Go out and get a new Nvidia Card.
Thanks for trying to help.