5 Replies Latest reply on Jun 19, 2015 4:02 PM by SdisneyVA

    Creative cloud greyed out and window is blank

    Ned Hoste

      My Creative cloud icon in the menu bar is greyed out and when I click on it the window is blank window is blank. I can see I have an alert to download 2 updates - but when I click on this icon in the memory bar the updater tries to start and then gives up. I am guessing that these problems are connected. So

      1 - How do I get creative cloud back? _ I have already tried to re-install - made no difference

      2- Is the update issue related

      Thanks for help