5 Replies Latest reply on Jun 8, 2017 1:52 PM by Mundania

    Surface Pro 3 pen does not work in after effects

    patrickm82153983 Level 1

      So i have a surface pro 3(i7, 8 gb ram) for about a month now and I just had a project come up where I needed to use after effects. While i could use a mouse and keyboard to get it done, I could not use the pen stylus provided. Anytime i brought the pen sylus down onto the screen it would recognize that click but after that I would not be able to do anything else for about 30 seconds or so. It seems the software would read every pen click as me holding down the mouse button or something. Has anyone else experienced these issues? Any help would be much appreciated as i work much more effectively with a stylus and keyboard than with a mouse and keyboard. I've tried uninstalling and reinstalling after effects and also tried installing older versions but to no avail.

       

      Thanks for reading and I hope someone out there has a solution.

        • 1. Re: Surface Pro 3 pen does not work in after effects
          Szalam Adobe Community Professional & MVP

          What version of After Effects were you trying to use?

          • 2. Re: Surface Pro 3 pen does not work in after effects
            patrickm82153983 Level 1

            Iv'e tried CC 2015, 2014, and CS6. All of them had the same problem.

            • 3. Re: Surface Pro 3 pen does not work in after effects
              pkrawzak Level 1

              I have experienced the same problem described here, and have not found a solution.

               

              Surface pro 3

              After Effects CC 2015 (and previous)

               

              Everything seems to work properly, except for the way After Effects interacts with the surface pen.

              It seems to register the first click with the pen, but not when the pen lifts. So, the cursor is stuck in a "held down" state.  Once in this state, no more input from the pen registers.  Only once mouse input is made does the cursor respond.  With the "held down" state continuing until a click is input by the mouse.

               

              After Effects functions correctly with input from a Wacom tablet connected to the Surface, however, with no trace of the buggy pen.

               

              After Effects seems to be the only software that behaves this way.  Photoshop behaves normally, Première Pro recognizes the Surface pen correctly.  Flash CC gave me problems as well, but in a different way, related to the screen scaling, and not the pen input.

              • 4. Re: Surface Pro 3 pen does not work in after effects
                nor90236214 Level 1

                Hello )  I have installed all the latest version drivers and application but I have the same problem!

                This problem exactly on the Adobe side, any other graphic software works great.

                Sometimes it enrages me. I bought Surface Pro 4 (i7) specially for work in After Effects, Illustrator and Animate (Flash). None of these programs do not work correctly with new pen (n-trig).

                • 5. Re: Surface Pro 3 pen does not work in after effects
                  Mundania Level 1

                  I HAVE THE SOLUTION! (I hope)

                   

                  After Effects has always worked fine on my Surface Pro 4 until today...  I hadn't used it for a couple of weeks so tried to work out what I'd changed in that time. 

                   

                  Answer is in Control Panel>Pen and Touch>Pen Options>Press and hold for Right Click

                   

                  I'd disabled this, if you go into settings and re-enable this, it seems to fix the pen dragging in After Effects - phew

                   

                  Hope this works for you

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