2 Replies Latest reply on Jun 22, 2015 10:57 AM by 606ylt

    CAN'T USE EXTENSION MGR ON PS CC

    606ylt

      I DOWNLOADED EXTENSION MGR TODAY. WHEN I TRIED TO OPEN ADD-ON I WAS TOLD THAT EXTENSION MANAGER NEEDS ILLUSTRATOR TO WORK.

      YET, WHEN I READ INSTRUCTIONS ON DOWNLOADING IT, I READ THAT THE APP MUST HAVE THE SAME VERSION "CC" AS THE APP (PS CC) IN ORDER TO WORK.

       

      ALSO, WHEN I CLICKED ON THE DOWNLOAD TO OPEN, DISK UTILITY OPENED WITH IT AND I DIDN'T KNOW WHAT TO DO.

       

      CAN YOU HELP?

        • 1. Re: CAN'T USE EXTENSION MGR ON PS CC
          K.Woods Adobe Employee (Admin)

          Hello, what is the add-on that you are trying to install?

          • 2. Re: CAN'T USE EXTENSION MGR ON PS CC
            606ylt Level 1

            I tried downloading the Creative Cloud Libraries.

             

            When doing so, I got a message stating that it’s incompatible with my app(s).  I have the latest version of PS CC.

             

            After I read notes stating that if I have trouble downloading it, I should download Extension Manager and that should do it.

             

            I did download it, and I still got another message showing that this Library is Not available (see below, and take note that this article was published.)

             

            Is it, or is it not available?  If it is, how can I install / download it?

             

            Thanks for your assistance,

            Ted Montesano