2 Replies Latest reply on Jun 25, 2015 12:09 AM by Pattie-F

Photoshop CC 2015. Why 30 days when I´m a paying meber

lennarta1949 Jun 20, 2015 10:52 AM

I´m a paying CC-member since start and have used PS CC so far. When CC downloader prompted me to get PS CC version 2015 I did so. But now the downloader says it´s a 30-days TRIAL VERSION and there´s no way to get that fixed under "Help". The update version also removed my legal CC-version during installation. Really bad. Can somebody help me, please?

1. Re: Photoshop CC 2015. Why 30 days when I´m a paying meber

kglad Jun 20, 2015 11:07 AM (in response to lennarta1949)

confirm that your account is current, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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2. Re: Photoshop CC 2015. Why 30 days when I´m a paying meber

Pattie-F Jun 25, 2015 12:09 AM (in response to lennarta1949)

Lennart,

If that does not take care of it, please see this link:
https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

moved from Downloading, Installing, Setting Up to Adobe Creative Cloud

Pattie
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