I bought the membership of adobe photography through 500px and got the redeem number. I entered the number and saw that membership annual plan existed in my adobe account. But when I downloaded the apps, they are trial version and asked me serial number. I don't have serial number and didn't receive any emails from adobe.
PS: I'm using MAC OSX 10.10.3
How to solve it?
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"