Creative Cloud is showing errors and im not able to uninstall it This is the message:
Problem Event Name: BEX
Application Name: Creative Cloud.exe
Application Version: 18.104.22.168
Application Timestamp: 557c5c47
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Please somebody help me :s.
I reinstall creative cloud then worked, then showed the same problem, i dont know what to do. Im done with Adobe character animator for now. I will wait a final version.
Hmm, that's unusual. Since your re-install, is AE working? Ch doesn't have its own license, so if AE is licensed, Ch should be too (except for the bug where you have to sign out & back into CC the very first time -- we haven't heard of any cases where this was needed more than once).
Im trying to reinstall again AE but now its showing me errors. :s.
I googled parts of the Creative Cloud message you posted above, and found many others having the same problem, unrelated to Character Animator. See this thread for one possible solution: My Adobe Creative Cloud has stopped working
I had the same Licensing Error in Character Animator. (I didn't have the other errors however)
What fixed it for me was signing out of Creative Cloud and the reactivating it: Sign in and sign out to activate Creative Cloud apps
I hope that helps!
rod urias wrote:
Everything was working before, suddenly the creative cloud showed a message, then after effects was not opening and tthen Adobe Character Animator. I will try re-installing. :s
See this Knowledge Base document for solutions to this issue: After Effects Help | Character Animator Licensing Error: Licensing has failed because an active After Effects CC 2015 in…
Let us know if this helps you.