What computer operating system is involved? I will assume Windows 7, 8, or 8.1 64 bit for now.
Please uninstall Premiere Elements 9 the usual control panel route.
Important: Do a free ccleaner run through to get rid of leftovers from incomplete uninstalls reinstalls from Adobe and non Adobe products.
Do the regular cleaner and registry cleaner parts of this cleaner.
Then reinstall the program with antivirus and firewalls disabled.
After the 9.0 install, install the 9.0.1 update
a. video card/graphics card driver version is up to date according to the manufacturer of the card or the manufacturer of the computer.
If the driver version is up to date, consider deleting the BadDrivers.txt file. See
b. do you have the latest version of QuickTime installed on your computer, and are you running the programs as administrator?
c. does problem exist with or without antivirus and firewalls disabled?
Let us see the outcome from all of the above. We will be watching for your progress as your schedule permits.
I have done everything you suggested but I still cannot open premiere elements.
I only get this message below
It was working until I uninstalled elements 9
I only get this message below
Your message did not appear in the post.
Thanks for the follow ups. For some reason your last post (#2) did not included important news but did not include the error message. Error 1 again?
Although I have other things for you to do, please post the message that did not get through - that is - the message saying what the error message was when you reinstalled the program - Still Error 1 or something else? And, how far did you get in the reinstall when the installation failed.
At this point
1. Delete the Adobe Premiere Elements Prefs file and, if that does not work, then delete the whole 9.0 Folder in which it exists.
For Windows 7, 8, or 8.1 64 bit, the path to that file is
Local Disk C
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. And, if that does not work, you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path given.
If "1" does not solved the problem, then...
2. Reinstall Photoshop Elements 9 and let us know if that lets you open Premiere Elements 9.0/9.0.1.
3. Not to take anything for granted, when you said that you did all of my suggestions and the problem still existed, did you do all including
ccleaner (regular and registry) part, deletion of the BadDrivers.txt file.....?
4. What did you use to reinstall the Premiere Elements 9 - installation files or installation disc?
Thanks again for the follow ups. Looking forward to your results.
Sorry I did not know about attachments.
It said uninstall and reinstall. error 1
Follow ATR's instructions and post back your results.
It said error 1
Premiere elements installed but when I try to open it I get the error 1 message.
I have been in the folder and there are 2 purple icons: Application 111kB and Application 4282 kB.
Clicking the first gives the error 1 box but the second opens Premiere elements and it appears to work
I have but it still does not open from the desktop shortcut.
Great news. I believe that you have resolved your issue.
1. We went to
Local Disk C
Program Files (x86)
Adobe Premiere Elements 9
and in the Adobe Premiere Elements 9 Folder are two files
Adobe Premiere Elements 9.exe - opens the program from the Welcome Screen
Adobe Premiere Elements.exe - opens the program bypassing the Welcome Screen
If double clicking the Adobe Premiere Elements.exe file works to open the program, then create a desktop shortcut for it and open the program from the desktop using that newly created Premiere Elements 9 shortcut. To do this - right click the Adobe Premiere Elements.exe file, select Send To and then "Desktop (Create Shortcut)".
What you could also do is right click the desktop icon and then select and apply Run As Administrator from the menu that appears.
You can also right click the Adobe Premiere Elements.exe file and select and apply Run As Administrator in its hard drive save location (but it opened for you there anyway as it turned out).
Please review and consider. It looks like congratulations are in order for your success.
Add On...John... Lots more to talk about, but let us see if we can get the above out of the way. Next I want to see if you can open the Elements Organizer and define all that is working and what is not (if any).
I do not think that we need screenshots at this point, but if you ever need to post a screenshot, the information in the following link should be useful.
The specified item was not found.
Thanks for the help