Hi Peter, thanks for getting back. Its the latest CC2015 update on Mac Yosemite, I updated it last week and it was working fine, but suddenly last night I couldn't get into the file menu. I spoke to Adobe on twitter and I think it's something to do with the sync settings. I was told to turn off wifi, which solved the problem, so they've now told me to turn off the sync settings which seems to have done the trick for now.
I think if it happens again I'll try your suggestion of trashing the preferences. Thanks for you help
I have to agree with you and disagree with Peter, though trashing preferences is part of the work-around.
I have played with this crash issue at least 20+ times. Two things worked for me:
- When I immediately close the Welcome window upon restarting (and you need to be REAL FAST!) InDesign works, I can use the program—no more lock-up when hovering over the File menu.
- Then I started trashing the preferences. This as you know is a hassle, but at least I could get to and turn off the start-up Welcome window, and then apply you suggestion of turning off Sync.
With today's InDesign update (7/14/2015) I had the problem of InDesign not starting. The Welcome screen would come up and InDesign would stop responding, so I Forced Quit. Then:
- I restarted InDesign and immediately close the Welcome window upon restarting (and you need to be REAL FAST!). InDesign opened and was functional.
- I checked the Sync setting. It was off like it has been per your suggestion—the preferences held with the update.
- Then I restarted InDesign again. Same thing, it hung at the Welcome screen and then stops responding. Force Quit.
- I did this about five times to confirm.
- Then I trashed the Preferences, restarted and checked the NO Welcome screen upon start-up, and turned off Sync.
I wonder if the Welcome window is something like having Sync on. Today's InDesign update automatically turns the Welcome window on, and at first fire-up it stopped responding.
A few questions for Adobe:
- Exactly why is the WIFI is an issue? What is the solution for Sync? Is it never to be used?
- Is the Welcome window a Sync type feature?
- If the Welcome window is part of the problem, would you please not turn it back on in future updates? I am tired of rebuilding my preferences.
- Now this could be related to sync: My brother and I have the same computer, bought at the same time, utilizing the same Adobe products, serviced by the same MAC (Since 1997, Apple-certified in OS X, OS X Server and iOS technologies and is an 11-year member of the Apple Consultants Network), but his has only locked-up once. The only difference is that I often work remotely with a satellite internet connection. I have not kept track, but it seems like most of my lock-ups have taken place when I was working via satellite, like today.
Any insight would be appreciated.
The trashing preferences did seem to help me for a short while but the problem is back now. I tried to chat to them online the other day but the InDesign chap wasn't overly helpful, I was also trying to sort out some issues I have been having with Photoshop (they sorted these) and the photoshop guy was super helpful.
Useful insight on the welcome window too, it doesn't seem to affect mine, but it could be some extra info for Adobe to help sort the issue, I am going to try and chat to them again this week about the file menu thing, it's fine when I am at work plugged in through an ethernet cable, but whenever I am using just wifi I get the wheel of doom when I hover the mouse over the file menu. This new CC seems to be so buggy!
If I get them to shed any light I will let you know, you can get a transcript of the chat so I can send that over if it proves useful. I'll keep you posted
I do not see that your answer to Paul is correct. Would you please read my reply to Paul and consider looking into the issue again?
There do seem to be some ongoing issues. Setting the number of recent files to 0 may help. It may also help to delete the librarylookupfile. For Windows users it's in <user>\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS, not sure where it would be on the Mac.
Mac path should be Users/<user>/Library/Application Support/Adobe and the <user>/Library is a hidden file since 10.7.