4 Replies Latest reply on Jun 22, 2015 12:54 PM by jaycee3rd

    LR will not open

    jaycee3rd

      First off - I hate this company. Now that's off my chest - why won't LR5.7 import photos? Now it won't open. So I uninstalled it and now it won't reinstall. never seen anything like it.

        • 1. Re: LR will not open
          dj_paige Level 9

          Can you give us some relevant details about what is happening, and what error message (if any) you are seeing? Go ahead, be verbose, give us a very detailed explanation. Leave nothing out.

          • 2. Re: LR will not open
            jaycee3rd Level 1

            a few weeks ago - my LR5.7 would start taking forever to recognize the SD card and download the pictures.

            Yesterday - it quit opening at all.

            So I replaced a dll file that I saw on one of the blogs.

            Still not opening.

            So today I contact customer support via phone and they throw me into chat.

            I've been in chat with a guy for over two hours - waiting for the software to uninstall (his suggestion) and re-install.

            He's tired of me now, so here is my current situation.

            The software seems to "hang" during install now.

            • 3. Re: LR will not open
              LittleLew Level 1

              You might look at what processes are going on.

              It may be that Adobe LR is hung on opening so that it shows in the 'processes' but doesn't work.

              In that situation it blocks further instances of LR.

              It help if you say what operating system you are using.

              • 4. Re: LR will not open
                jaycee3rd Level 1

                Oh - sorry - I have Windows 8. I checked the processes - there should be no reason it doesn't install. I'll try rebooting and re-installing and see if that works.