2 Replies Latest reply on Jun 23, 2015 9:40 AM by algasys

    My question is related to sign in on adobe website.

    algasys

      Firstly I haven't no choice so I take Lightroom the soft I use.

      The trouble I encounter is about the email log id change. I red the faq and did as it is explained.

      But the system answer me by an error msg: " Your account changes couldn't be saved."

       

      So I don't know how to resolve this issue. Is anybody who can help me?

       

      Many thanks in advance

       

      Alain

       

      ps.: french answer is welcome! 8-))

        • 1. Re: My question is related to sign in on adobe website.
          F. McLion Adobe Community Professional & MVP

          French question is welcome too ;-) ... I am not sure I understand what the issues is.

          What are you trying to do/achieve?

          Why would you change like to change your login ID?

          Which FAQ are you referring to?

          • 2. Re: My question is related to sign in on adobe website.
            algasys Level 1

            Hello F McLion,

             

            Sorry, I'm don't often use English.

             

            In fact, I would like to connect my account on adobe.com.

            To do that I have to enter my email address as log id and the password.

             

            As I changed my  personnal mail address I would like also to update  my accout profile on Adobe.com.

            I follow the "help" provided by adobe and found the help for this operation.

             

            The trouble is that the Adobe web answer me by an error msg:  "Your account changes couldn't be saved." when I did enter.

             

            So, I don't know what to do now.

             

            I thank you so much to help me.

             

            Alain