14 Replies Latest reply on Oct 6, 2016 5:05 AM by Vikram_k1810

    Help: CF Builder won't accept my previous serial number

    kbutterly

      I have a serial number for CF Builder 3, which is an upgrade version.  My computer totally died, so I bought a new computer and installed CFB 3.  I input my CFB 3 serial number and for my Previous Serial Number, I entered my CFB2 serial number.  Both are from my Account page here on adobe.com.  The OK button is not activated when I enter my Previous Serial Number.  I copy/pasted from my Account page and I have confirmed that I have no extra spaces in the serial numbers.

       

      I do remember that I had an issue with CFB 3 last year, and that I had to get a new serial number.  That might be why this isn't working.

       

      I started a Support Chat, but was told that they don't support CFB through chat.   Are there any other options other than paying for a support call??

       

      Thanks,
      Kathryn