Please try the steps below:
1. Uninstall the Adobe CC desktop app from the machine (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)
2. Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
a. /Library/Application Support/
b. /Users/[user name]/Library/Application Support/
3. Restart the machine.
4. Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)
I am having a problem performing steps 2a and 2b. can you be more specific.
Barry you will need to browse to those locations and then check the permissions on all the user accounts for Adobe folders.
I have found application support, but don't know where to set the permissions. I have never had to do anything like this before on a computer.
thanks for answer to step 2
when I click on the link in step 4 above I get an empty page. I tried in Firefox also. same problem. this issue was there before I submitted my question to support. Is there something going on with the abobe servers?
Please clear the cookies/cache and then try.
I tried to open the link and its working.