4 Replies Latest reply on Jun 24, 2015 4:56 PM by m_vargas

    i received an email that flash player updated to 18.0.0.194 64-bit. but i have 32-bit

    dbarajas

      hello , I received an email that Adobe Flash Player has an update. it shows updated to 18.0.0.194. when I went it to the Adobe site

      there was an update for IE and Non IE. , but the IE update only shows 64-bit and I have 32-bit. is it an update for a 64-bit PC only ?

      I have never seen that before. can you help ? thank you very much and it's no rush as I thought maybe you answer them in the order received. I appreciate your time.  : - )

        • 1. Re: i received an email that flash player updated to 18.0.0.194 64-bit. but i have 32-bit
          piyush2508 Adobe Employee

          Hi dbarajas,

           

          Flash Player does not send any emails after updating to the latest version. Are you using Flash Player in your enterprise environment?

           

          Can you please provide some information about the environment on which you are running Flash Player:

          Operating System:

          OS Bit :

          Flash Player Type:

           

          Please goto Flash Player Help Page, click on Check Now button and provide all the information.

           

          Thanks,

          Piyush

          • 2. Re: i received an email that flash player updated to 18.0.0.194 64-bit. but i have 32-bit
            m_vargas Adobe Employee

            HI dbarajas,

             

            Are you signed up to receive Adobe Security Bulletin and Advisory notifications?  If so, that may be the email you received, otherwise, as Piyush mentions, Flash Player does not send email notifications.

             

            Flash Player is a single universal installer that installs on both 32- and 64-bit systems.  So the installer on the adobe.com site will install Flash Player on your system.

             

            --

            Maria

            • 3. Re: i received an email that flash player updated to 18.0.0.194 64-bit. but i have 32-bit
              dbarajas Level 1

              Hello Maria ,  i have been bombarded with emails. i made a human mistake. i thought i had a 32-bit

              pc , but it's a 64-bit. when i went into the Adobe Flash Player site to download the correct new version there was nothing showing 32-bit. as i stated i made a mistake. where did i get the info that there was an update ? it was from FileHippo that sends updates to programs i have. i hope you received that your answer was correct. i know that it is important to you. i also received an email

              from Pyiush asking me what enterprise environment. Maria , i don't even know what that is. ive had my PC for 10+ years and have been receiving email from FileHippo for a very long time. i had signed up with CNET to notify me , but they sent it with a lot of garbage that i didn't want or need. i am very sorry i caused all this inconvenience to everyone. i can assure you that was not my intention.

              THANK YOU FOR YOUR ANSWER. it was very much appreciated. take care , Don Barajas

              • 4. Re: i received an email that flash player updated to 18.0.0.194 64-bit. but i have 32-bit
                m_vargas Adobe Employee

                Hi dbarajas,

                 

                No worries, and no inconvenience.  We questioned the email you receive because the average user doesn't sign up to receive the Security Bulletin and Advisory emails, whereas enterprise customers (e.g. customers who license Flash Player for distribution within their company) do.  Also, there are always people out there trying to trick unsuspecting users into installing malicious Flash Player installers, and we don't like/want that to happen.


                If you want to be kept informed of Flash Player updates, I recommend signing up for the Security Bulletin and Advisory emails (Security Bulletins and Advisories. Unfortunately, you can't filter by product, so by signing up you would get emails for all Adobe products.  When you receive a notification go to adobe.com to download the installer.  This is the only official, legitimate, location to download Flash Player from. Adobe can't guarantee the validity of installers downloaded from any other site.

                 

                --

                Maria