39 Replies Latest reply on Apr 10, 2016 5:20 PM by MarkPrimoMiller

    Lightroom cc no sync icon on collections

    gypsytan Level 1

      How do I sync to lightroom mobile if there is no sync icon on collections?  I followed this instructions:  Adobe Photoshop Lightroom Help | Syncing Lightroom - Desktop and the mobile app   Right click or creating a new collection doesn't offer a sync option either.    I'm signed on on my Preferences > Lightroom Mobile and also within Lightroom itself.  All I get is "waiting for connection"  Even if I managed to connect, there's nothing to sync since I can't tell Lightroom which photos to sync. 

       

      Are there different instructions when using Lightroom for OS X (Yosemite 10.10.3)?

        • 1. Re: Lightroom cc no sync icon on collections
          Geoff the kiwi Adobe Community Professional & MVP

          No, the instructions are current.

          Have you had the option before??

          • 2. Re: Lightroom cc no sync icon on collections
            gypsytan Level 1

            No.  I've used Lightroom on and off, but just for a few photo retouching here and here.  I just moved now from Aperture, and imported only my most recent photos, some of which I'd like to sync to Lightroom mobile.  Any reason you can think of why this feature would be missing? If at least ""Sync with Lightroom on mobile" were available when creating a collection.

            • 3. Re: Lightroom cc no sync icon on collections
              atovani Level 1

              Same thing here, pretty weird.

              it always worked but now i got no check boxes left of collections and right-click menu doesnt offer me the option to sync! (i'm not referring to smart collections. all the collections cannot be synchronized)

              I'm regularly signed in. I tried to log off and log on.

              I also tried to disinstall lightroom and then re-install it again.

              Should I guess: it's an account issue (maybe because I use lightroom with 2 mac and my account was corrupted in some way).

              but i disintalled the other mac and really I do not know what to do now.

               

              Chatting with customer service didnt help.

               

              Any ideas?

               

              Thank you!!

              • 4. Re: Lightroom cc no sync icon on collections
                gypsytan Level 1

                Wish I could find an answer, but promise I'll share if I do.  Please do the same.

                 

                At this point, I have one one iMac.  Just sold my MBA and, of course, that hard drive was wiped clean.  Besides my subscription with Adobe expired in March and I didn't renew it.  I got a new subscription package later via 500px which includes the Adobe Photo package, and I'm using my old Adobe account.  Maybe you're on to something thinking that it has to do with a glitch on the user account. 

                 

                I was about to try uninstalling and re-installing, but if you did that and didn't work, I'm not going to take the time to do the same. 

                 

                Customer support could say anything at all?  I'm going to see if I can find a customer support email where I can send them some screen shots.

                • 5. Re: Lightroom cc no sync icon on collections
                  gypsytan Level 1

                  Attain,

                   

                  I just had a chat with customer support.  They told me this is a known issue with Lightroom cc, and gave me instructions to uninstall and install Lightroom 6.  I'm going to do it now and if it works, I'll post back (there is one more page that needs to be open when installing LR 6)

                  • 6. Re: Lightroom cc no sync icon on collections
                    atovani Level 1

                    thanks.

                    actually when i chatted (three days ago) they didnt know what to do and asked me to come back the day after.

                    • 7. Re: Lightroom cc no sync icon on collections
                      gypsytan Level 1

                      Tried and it works !  Very  happy now.  Here's what you need to do:

                       

                      1.  Uninstall Lightroom CC using Creative Cloud.      I don't know if I was supposed to saved my preferences when asked, but I did.

                       

                      2.  Once uninstall, go to this page and leave it open (just don't download Photoshop Elements 13):  https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us#

                       

                       

                      3.  Go to this page to download Lightroom 6 for OS X or Windows: 


                      http://prodesigntools.com/trials3/AdobeProducts/LTRM/6/osx10/Lightroom_6_LS11.dmg

                       

                      or here for anyone using Windows:  http://prodesigntools.com/trials3/AdobeProducts/LTRM/6/win64/Lightroom_6_LS11.exe

                       

                      4.  Install (always with that Photoshop Elements page open I think, I left it open all along just in case).

                       

                      5.  When you install, you'll be asked whether you want the trial or you purchased a copy.  (As long as you're still signed on to Creative Cloud, your email credentials will be filled out in the purchased copy field).

                       

                      6.  Do not update from Creative Cloud. 

                       

                      I opened Lightroom; it read my catalogue flawlessly without even asking me where it was.  Right from the opening page, I could now in the Collections section (above Smart collections) a new icon with "From Lr Mobile"   Then next to my Collection (not smart collections), I have the sync icon that was missing.  Clicked on it, and now when I right click on my collection, it says Sync with LR Mobile is check marked.  Note that I checked the version in About and it reads Adobe Lightroom CC (not 6).

                       

                      Hope this helps.

                      • 8. Re: Lightroom cc no sync icon on collections
                        gypsytan Level 1

                        An update, with the instructions I was given, we get back the LR mobile sync but the Dehaze filter is gone.  I see an update in creative cloud, I'm going to do update despite the support person saying not to update

                        • 9. Re: Lightroom cc no sync icon on collections
                          atovani Level 1

                          well,

                          this solution is weirder than the problem!!

                          I can't believe they made a complete suite of software for online sharing and than online sharing doesnt work at all!

                          And to make it work, you should follow these instructions?

                          It's unbelievable to me and kinda signal something is going wrong with Adobe

                          • 10. Re: Lightroom cc no sync icon on collections
                            gypsytan Level 1

                            Yes, it is a solution but a stupid one, since you basically have to choose between having LR sharing or the new haze filter.  There may be some other features missings in that link that I was giving to download LR 6.  Silly because there is a patch out for the haze filter for LR6 users already.

                             

                            I went back to LR CC and of course lost the LR mobile sharing again.  I so regret having chosing LR to move out of Aperture.  Even when no longer supported, Aperture is so far ahead of LR for asset management.  Thinking of going back (easy to share too) and simply complement features with Photoshop.

                            • 11. Re: Lightroom cc no sync icon on collections
                              Franxperience Level 1

                              I had the same issue. Deleted the online data. In LR5 then you would have to turn LR Mobile on again. Not possible. This morning I uninstalled and re-installed LR via CC. No change.

                               

                              Then I pressed the status overview (top left next to the LR logo'. There I said that I did not have "Synchronize to Lightroom Mobile" turned "On". I turned synchronizing on and then I had all functionality back again.

                               

                              Hope this helps

                              • 12. Re: Lightroom cc no sync icon on collections
                                Neurobancal Level 1

                                Same problem here. I had to downgrade to LR CC 15.0 to get the sync option back next to my collections, but by doing so, I have also lost the Dehaze filter that came with 15.1.

                                Tried everything, including deleting all my cloud photos (I had a back up), etc.

                                • 13. Re: Lightroom cc no sync icon on collections
                                  Neurobancal Level 1

                                  Now, I have upgraded back to LR CC 15.1: all sync options are gone again, but I have Dehaze back. And whatever version  I use, I still get the Waiting for connection... alert. But under 15.0, sync did work nevertheless.

                                  • 14. Re: Lightroom cc no sync icon on collections
                                    gypsytan Level 1

                                    Same here.  Went back to LR CC 15 just to have dehaze.  Very annoying that Adobe is not fixing this issue when they are aware about it. 

                                     

                                    @Franexperience,

                                     

                                    Unfortunately, It's not a matter of turning on Sync with mobile.  I have it on.  But it stays in a never changing "Waiting for connection"

                                    • 15. Re: Lightroom cc no sync icon on collections
                                      gypsytan Level 1

                                      Issue solved, finally!!  I read yesterday that the latest upgraded had addresses the "waiting for connection" issue.  Just update it Lightroom and it is working fine now.

                                      • 16. Re: Lightroom cc no sync icon on collections
                                        Magnus Lewan Level 1

                                        Not working for me. Latest version of both Lightroom CC and Lightroom for iPad.

                                         

                                        The "Sync with Lightroom on mobile" button is simply not there in Lightroom.

                                         

                                        Peculiar.

                                        • 17. Re: Lightroom cc no sync icon on collections
                                          greule Adobe Employee

                                          Could you try to quit Lr Desktop (LrD), re-sign-in via the Creative Cloud app and restart LrD again again and let me know if that helps. - Guido

                                           

                                          In addition please double check if your sync is paused. Just open up the top left identity plate to verify this.

                                          • 18. Re: Lightroom cc no sync icon on collections
                                            Magnus Lewan Level 1

                                            Problem kind of solved. I signed out, signed back in, clicked on the Sync with Lightroom Mobile option under the tiny triangle next to my name on the toolbar, which one can unhide. I accepted the option to erase all previously synched photos, and all my photos were as expected obliterated from all my iOS devices.

                                             

                                            Starting from scratch with a blank new catalogue, synching works for the time being fine with newly added photos.

                                            • 19. Re: Lightroom cc no sync icon on collections
                                              Blakney Level 1

                                              Had the same issue but now solved it.

                                               

                                              LR only allows mobile syncing with one catalog at a time. If you are using different catalogs, in the Library module, hover the cursor over the identity plate (top left) and click the small triangle that appears to the right then select Sync with Lightroom Mobile. A dialog box warning to Change Sync Catalog appears. Select Switch to Syncing This Catalog and wait to re-synchronize and you will get mobile satisfaction at least if you aren't wanting to work from more than one catalog at a time.

                                              • 20. Re: Lightroom cc no sync icon on collections
                                                extremekc512 Level 1

                                                ANSWER: Here is how SYNC WITH LIGHTROOM MOBILE works:

                                                 

                                                1. The [x] SYNC WITH LIGHTROOM MOBILE option is only available when creating regular collections (and you have sync turned on). It is not available for Smart Collections or Collection sets. This is because SMART collections (or Collection Sets) can change frequently/rapidly, so they do not want the network traffic (i.e. 100 new images get pulled into a SMART collection during import and would require syncing each one to mobile accidentally). 


                                                2. It is only available for images with SMARTPreviews.


                                                So, if you want it to "sync with Lightroom mobile' for SMART collections, then 'create a collection' (i.e. a regular collection) from 'selected' images inside a SMART collection and sync that NEW collection. (Make sure they have SMART Previews)


                                                Adobe tech support is terrible and they do not know the products!  If Support ever tells you to "reinstall" anything - that only means that they do not know the product and they do not understand your specific issue - There are only very few times when a re-install is needed (certainly for Mac users)  (i.e. if an install fails) - otherwise keep searching the internet for answers.



                                                • 21. Re: Lightroom cc no sync icon on collections
                                                  gypsytan Level 1

                                                  This issue was solved with the last update to Lightroom CC.  It was a bug, not a problem with not setting up a smart collection.  AFAIK you don't need SMARTpreviews to sync to LRM.   I don't have it on and it works.

                                                  • 22. Re: Lightroom cc no sync icon on collections
                                                    extremekc512 Level 1

                                                    Clarification  - LR SYNC works "BEST" with SMART Previews. You do not want to sync 1:1 previews or the RAW files or else you will consume your bandwidth and mobile device space.

                                                    • 23. Re: Lightroom cc no sync icon on collections
                                                      Geoff the kiwi Adobe Community Professional & MVP

                                                      extremekc512 wrote:

                                                       

                                                      Clarification  - LR SYNC works "BEST" with SMART Previews. You do not want to sync 1:1 previews or the RAW files or else you will consume your bandwidth and mobile device space.

                                                      LR Mobile only works with smart previews. If thru have nit been rendered they will be in the background with syncing. Lr will not upload 1:1 previews or raw files....

                                                      • 24. Re: Lightroom cc no sync icon on collections
                                                        extremekc512 Level 1

                                                        Thanks - That's what I thought, and that's what I originally posted (My mistake for listening to gypsytan )

                                                        • 25. Re: Lightroom cc no sync icon on collections
                                                          gypsytan Level 1

                                                          Ok, thanks.  If you're correct LR will not upload raw files, then why are all my LRM photos showing the .CR2 raw extension for my Canon or .ORF for my Olympus camera?  Confusing.

                                                          • 26. Re: Lightroom cc no sync icon on collections
                                                            Geoff the kiwi Adobe Community Professional & MVP

                                                            Because it us using smart previews, Lightroom always displays the file name

                                                            as on disk not preview names...

                                                            • 27. Re: Lightroom cc no sync icon on collections
                                                              gypsytan Level 1

                                                              I see.  So that means that it creates the smart previous automatically, as I haven't created any.  My import settings are set to not create smart previews.

                                                              • 28. Re: Lightroom cc no sync icon on collections
                                                                Geoff the kiwi Adobe Community Professional & MVP

                                                                Correct as I stated above.

                                                                • 29. Re: Lightroom cc no sync icon on collections
                                                                  A M Cook Level 1

                                                                  I can not get any of these items to sync and do not see any of your options that any of you state or even mention. I am very frustrated with Light Room and the Sync setup. It was easier before with older versions. IT is almost like there is a secret language in how to use this stuff. I had no problem Syncing a catalog before.

                                                                  • 30. Re: Lightroom cc no sync icon on collections
                                                                    extremekc512 Level 1

                                                                    We all feel your pain - Lightroom, unfortunately, has created it owns "special environment" (It's hard to call it a UX) which is a blend of right clicks, navigational bits and icons (and the use of historical menus as a last resort) that make sense to very few. Even at Adobe, I bet the Developers/Program Managers only know "their feature", but not the big picture (Think "one-off" Excel Ribbons). As a result, new features (i.e. Sync with Mobile) get bolted onto the "environment" as bits and pieces - and we are expected to "figure it out". (hint: It is linked to one of the 5 types of "Previews"). It's kind of like Dungeons and Dragons - except this is a professional environment and we are trying to get work done.

                                                                    • 31. Re: Lightroom cc no sync icon on collections
                                                                      extremekc512 Level 1

                                                                      I would offer assistance, but I doubt I could re-create the steps required to get it working. I had sync working (after many struggles), but when I got in today, all of my "Sync'ed" collections were empty (0), while all of my other collections are fine. I have no idea why, so I need to go figure it out now. $$$

                                                                      • 32. Re: Lightroom cc no sync icon on collections
                                                                        GarryZM Level 1

                                                                        I think I found the solution. Have Lightroom CC running on a Mac El Capitan. Went into CC/Preferences/Files and turned on Sync. Re-opened Lightroom CC, it stated only works with one catalogue at a time, selected the new opened catalogue (I must have had and older catalogue somewhere I don't use anymore) and voila, sync option appears. Hope this helps.

                                                                        • 33. Re: Lightroom cc no sync icon on collections
                                                                          schwa_arts Level 1

                                                                          Thank you GarryZM  This solved my problem after 2 hours trying to fix it.  Much appreciated!

                                                                          Also a step that may be missed by some is that you have to click on your nameplate, (there is a little arrow there) and a menu will pop up, you need to tell it to start syncing with lightroom mobile.

                                                                           

                                                                          David

                                                                          • 34. Re: Lightroom cc no sync icon on collections
                                                                            glmason Level 1

                                                                            This worked for me, posted above: "Then I pressed the status overview (top left next to the LR logo'. There I said that I did not have "Synchronize to Lightroom Mobile" turned "On". I turned synchronizing on and then I had all functionality back again."

                                                                             

                                                                            Can't believe there isn't something under catalog settings or preferences that would allow you to set this. I looked in both of those. I would never had found this if it wasn't posted above. Thanks.

                                                                            • 35. Re: Lightroom cc no sync icon on collections
                                                                              davidc11447459 Level 1

                                                                              This is obviously a common problem with no real answer. Lightroom help is no help at all as they direct you to screens that do not exist. EG there is no button top left in activity centre. There is one top right but this as usual is no help at all. There is no "sync with mobile..." In the add collection area. The forum answers are way too complicated and baffling. They do not apply in any case. So, Lightroom has taken it upon itself to stop syncing collections to iphone/ipad. It did once but then just stopped. I have reinstalled. No change. There are no sync icons next to the collections. Right click reveals nothing. How on earth do I get things synced? Baffling.

                                                                              • 36. Re: Lightroom cc no sync icon on collections
                                                                                davidc11447459 Level 1

                                                                                I am replying to myself.Weird! Searching other internet areas it seems the answer might be for Adobe to bring out an update for this problem of sync stopping working/missing/sync icons. Apparently, they realise there is a problem in the latest LR download and are working on a new version to solve the problem they created. They recommend reverting to an earlier version of LR . This looks typical Adobe, viz baffling, difficult and one to stay away from. If I have got this wrong , put me right please.

                                                                                • 37. Re: Lightroom cc no sync icon on collections
                                                                                  greule Adobe Employee

                                                                                  Could you try to re-sign-in via the Creative Cloud app. So quit Lr Desktop, re-sign-in via the CC app and start Lr Desktop afterwards. Hope this helps, Guido

                                                                                  • 38. Re: Lightroom cc no sync icon on collections
                                                                                    Beudbordel2 Level 1

                                                                                    I'm in the same trouble here and nothing I tried solved the problem : deleting cloud files, signing off and on in CC application...

                                                                                    I'll end up calling *again* adobe support, that will be the second time in 3 months. It's disappointing considering how much money Adobe makes out of CC subscriptions

                                                                                    • 39. Re: Lightroom cc no sync icon on collections
                                                                                      MarkPrimoMiller Level 1

                                                                                      "Then I pressed the status overview (top left next to the LR logo'. There I said that I did not have "Synchronize to Lightroom Mobile" turned "On". I turned synchronizing on and then I had all functionality back again."

                                                                                       

                                                                                      Thanks! That got me going.

                                                                                      Stupid how they guide you thru this in their tutorial but the option is not there and they don't give advice on how to fix it.