Premiere Elements should be run as administrator. Is your user account labelled administrator? In addition, on certain occasions, you may have to right click the desktop icon or the Adobe Premiere Elements.exe and select and apply Run As Administrator.
QuickTime is also a requirement for Premiere Elements, and it my understanding that QuickTime also requires running it as administrator.
Error 16 suggest a licensing problem. Did you uninstall reinstall the program.
Please do so, if not. But, use the following scheme
1. Uninstall the usual control panel way.
2. Do a free ccleaner run through (regular cleaner and registry cleaner parts)
3. Reinstall the program with antivirus and firewalls disabled.
4. When sure of the 13 successful installation, then download and install 13.1 using an opened project's Help Menu/Updates.
Let us start here and then decide what next. Any questions or need clarification, please ask.
We tested with other admin and user accounts. All admin accounts can run the application well all user accounts receive the same configuration error. We will have to use admin accounts to run the application.
Thank you for the quick response.
Thanks for the follow up.
What you have reported is not unique to Premiere Elements 13/13.1. Use as administrator applies to earlier versions as well as other non Adobe applications.
Is school network involved in your situation? This is a frequent question/concern in that environment.
This is not Adobe here. Rather user to user. I am not sure if Adobe Volume Licensing can offer setup information if you are in a school network situation.