You could contact Adobe directly on-line. Click on the blue button: Still need help? Contact us – then click in the area marked “chat 24/7”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care
Also make sure your computer meets the minimum specification.
Minimum system requirements
* GPU functionality only available on Mac OSX 10.9 or 10.10
There is an office for your region, in case of difficulty.
Dubai (MENA Region)
Adobe Systems Dubai
Festival City, Festival Business Tower
P.O.Box 36605 Dubai-UAE
Tel: +971 4 293 26 13
Fax: +971 4 293 25 25