3 Replies Latest reply on Jun 24, 2015 11:52 AM by celinserbo

    hi. i have the 2015 CC version of LR. it downloads fine but when i try to opne the application i get a message saying "an internal error has occurred" and "cannot create the required folder: /users/celinserbo/library/application support/adobe/lightroom/de

    celinserbo

      hi. i have the 2015 CC version of LR. it downloads fine but when i try to opne the application i get a message saying "an internal error has occurred" and "cannot create the required folder: /users/celinserbo/library/application support/adobe/lightroom/develop presets." i have tried signing out and then signing back in and unistalling the app and reinstalling. nothing seems to work. any help would be appreciated.