Searching for help getting started with Edge Animate, I go to Edge Animate Help | Edge Animate Help. Under "Get Started," I click "New to Edge Animate?" A black screen comes up. A play arrow appears in the middle of it as a scintilla, then vanishes. The Play button at the bottom left does nothing.
I am on the trial. Do I not get the video because I'm on the trial? I can't believe that that would be the case.
I did a little testing with this video and found that I can replicate your trouble when viewing the page in Internet Explorer. It should work better for you by downloading another browser like chrome or firefox.
In the mean time you can check out our tutorials on edgehero.com or mjpagedesign.com
There are also lots of tutorial on youtube.