8 Replies Latest reply on Nov 5, 2017 1:08 AM by borisn42643714

    "you can only authorize this computer with an AdobeID that hasn't been previously used"

    evag73932455

      When I try to authorize my new computer with my AdobeID, it gives me this message:

       

      "You can only authorize this computer with an AdobeID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

       

      It says nothing further and I have no idea what it's talking about since I have only ever authorized my AdobeID with one computer, and that was my old MacBook which I have now replaced. So, what do I need to do to get my current compute replaced? The chat support was totally useless and just sent me here.