1 2 Previous Next 47 Replies Latest reply on Jul 17, 2015 12:57 PM by LindyHop1943

    Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!

    LindyHop1943 Level 1

      I just want to throw the computer and Premiere out of the window. I'm so frustrated that I want to stop doing video work for good! Once a year I have to edit large instructional DVDs for a dance camp. This year I'm having major issues that kill my life and my health. I have spent more than 3 weeks on that issue without any result.

       

      Problem: When I export a section of the Premiere timeline the kernel graphics card driver crashes. About 1 to 10 minutes into exports (direct export, no queued AME) the screen goes black and Windows reports a NVidia driver kernel error. The driver is recovered and Premiere hangs. This only happens on CUDA export not with the software option of Mercury. The error is not related to a certain clip or portion of it. If it crashes on a certain clip and I restart Premiere this clip will be rendered fine the next time. The crashes happen always after a certain but varying time somewhere during the rendering.

       

      Since the source material is 2K I need to scale it for DVD output. Therefore I need the CUDA support for the output quality. Premiere uses the better Lancos scaling algorithm only with CUDA support and when exported directly (not via AME—at least not with CC2014). Without the CUDA support the scaled down pictures looks not sharp enough. DVD already has a low resolution. Unfortunatey Premiere has no option of sharpening the output.

       

      For troubleshooting I have tried:
      - Premiere Pro 7, 7.2, 8.0, 8.0.1 and the actual 8.2
      - various nVidia drivers from one year ago to the actual one
      - different user account
      - different render formats (for the project I need to output to MPEG-DVD)
      - newly created projects and timelines
      - checked the temperature with GPU-Z
      - exported to external and internal drives

      - source files form external and internal drives

      - the latest step was a complete reinstall of the system (Win7, updates, CC) incl. BIOS update

       


      Nothing stopped the kernel crashes when using the CUDA.

       

      I contacted PNY and NVIDIA. I run stress tests and other tests on the card. It shows no problem at all. The graphics driver doesn't crash on any other usage.The card does not show any issues.

       

       

       

      I have a ASUS P6T board with i7 920, 12 GB RAM, NVIDIA  PNY Quadro 4000. Win 7 Ultimate SP1, all updates and patches installed. The source material of this year is from a Sony F7 in 2K.

       

       

       

       

      It looks to my very much as if Premiere has a bug that causes the driver to crash. It worked fine until last year's project. The only changes are the constant OS and software updates. No hardware has been changed.

       

      The randomness of the crashes would normally suspect thermal issues, but since the computer doesn't show any thermal issues during other work or stress tests and only with CUDA I rather suspect an issues of the parallel programming within Premiere when addressing the CUDA.

       

       

      Does anyone have another clue?

        • 1. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
          RoninEdits Most Valuable Participant

          other possibilities to test, does this happen only with the sony footage or other media? do you have any extra hardware like aja card or third party plugins that premiere uses? can also troubleshoot the timeline to see if its a certain premiere effect or nesting thats causing it.

           

          can look at this, if this matches your error.

          https://forums.geforce.com/default/topic/413110/geforce-drivers/the-nvlddmkm-error-what-is -it-an-fyi-for-those-seeing-th…

          prime95 and memtest86 are also good programs to stress test the computer, to see if there are any hardware problems.

          and another gpu tester  Video memory stress test

          • 2. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
            LindyHop1943 Level 1

            Thanks for your reply and the tips. The link looks promising. I will work on it next.


            I tried different footage and the problem happened, too. There is no extra hardware and not third party plug-ins. The timeline only has a fade in and out on each clip plus a title and an overlay video at the begining (animated lower third) of each section. As I wrote the error occurs randomly and when I render the same clip again it normally works on the second try, very seldom I needed a third try.

            • 3. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
              LindyHop1943 Level 1

              I checked the link and tried a test with higher setting of the regsitry keys. It still made no difference. my original settings were already higher than the MS default values. I set them back to their original value.

               

               

              I checked the temperature and fans of the cards together with NVIDA and PNY support personal. The card runs fully within the specs and creates no crashes except during rendering from Premiere. I run a memory test of the computer, too. No issues.

               

              So I guess it leaves me to dump the computer or Premiere.

              • 4. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                ECBowen Most Valuable Participant

                I have seen this before when you have media in the timeline that is non standard resolution for video with a different aspect ratio. CC 2014 has been much better at dealing with that but previous versions of Adobe often had issues with the memory management of those buffers. The fix when this occurred was to turn the GPU acceleration off and just run the software MPE mode. However you are stating that is not an option because of the scaling quality. So my recommendation is take that timeline into AE and let the compositor do the software scaling since they are far better at that with CPU processing.

                 

                Eric

                ADK

                • 5. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                  LindyHop1943 Level 1

                  This sounds that even a different graphics hard won't make a difference. So the hyped professional CC became just less professional!

                   

                   

                  In my last deperation I'm trying to upgrade to Win 8.1. Maybe the different drivers work better. I created a disc image, so I can go back in case I need to.

                   

                   

                  Going to AE might be an option. Is the software scaling really different (meaning better) than the one in Premiere?

                   

                  I have about 220 clips of instruction that need to be rendered separateley for DVD/Encore. At the moment I'm using AutoHotKey to automatically go from clip to clip and render it out directly. This allows me to have the computer run over night and then have all clips ready. (I automated most tasks with AutoHotKey and also created a program that creates all titles form a text file). I would need to get everything into After Effect, get the full length SD clip back and then change the timeline setting to SD. Then I would be able to render the single clips per software only. A lot of crappy work because Adobe doesn't fix their bugs and makes their software more stable (every CC release had me experience more issues than all the CS version together).

                  • 6. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                    JEShort01 Level 4

                    I'd give a better than 75% chance that you have a problem with either your power supply or video card.

                     

                    Since the video card is easy to change, try to buy a GTX 970 video card locally (with 30 day return policy) and swap out your Quadro card. You will want to delete the Quadro driver, etc. before turning the PC off for the board swap.

                     

                    If that fixes your problem, then that card will provide much faster DVD exports that your current card will too.

                     

                    If that does not fix your problem, or makes your crashes even more frequent (I would guess that the current draw on a 970 is probably higher than the Quadro), then change out your power supply.

                     

                    Additional comments:

                    - traditional diagnostics are really pretty lousy at pushing hardware as hard as Adobe software can

                    - I've seen exactly the symptoms that you are having from a weak power supply and from a bad video card on separate occasions using Premiere

                     

                    Good luck!!!

                     

                    Jim

                    • 7. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                      LindyHop1943 Level 1

                      Hi Jim,

                       

                      thanks for your input. Changing the card is my next option if win 8.1 does not get rid of the issue (the system is still installing).

                       

                      In Germany you normally can't return a card if you opened it. I would need to order it online to have 14 days for return. The card and the power supply worked fine for many years. Yes, they could go bad, but since none of the tests showed any issues and I have no problems anywhere else even with CUDA my bet is still on Premiere. The issues started with CC (v7). Since the newer camera material is not supported on earlier versions I could not go back further. Looking at the unbelievable list of issues that Adobe software has since they moved to CC (and I eperienced many of them) plus everything I tested so far makes it much more likely that the issue is with Premiere.

                       

                      Some years back I had similar problems with Matrox and AXIO. It took me 4 weeks of tests to finally prove that it was a bug in the software that made Premiere crash. Then they finally found and admited it. It just cost me one month of my time unpaid! So I got rid of it when Premiere supported CUDA.

                       

                      I will run my last test with Win 8.1 and will try a new card. If this doesn't work I will dump CC and video editing.

                      • 8. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                        Bill Gehrke Adobe Community Professional & MVP

                        I just checked the power for the 4000 and a GTX 970 , almost the same at 142 and 145 watts.  I would suggest that you get a GTX 960 which is only 120 watts and costs much less than the GTX 970 but the GTX 960 has 4x as many CUDA cores and slightly higher memory bandwidth than the Quadro AND both the Quadro 4000 and GTX 960 only require one 6-pin power connector!  The GTX 970 requires two 6-pin power connectors.

                        • 9. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                          LindyHop1943 Level 1

                          Hi Bill, thank you very much for checking this out and the thorough details.

                           

                           

                          I'm leaving for a week on Saturday, so I might not be able to test everything tomorrow. I also need to check if I can return the card when I buy it in a store. I will post my results when I'm back and have made the tests.

                           

                           

                          Thanks, Marcus

                          • 10. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                            LindyHop1943 Level 1

                            Bill, is their any manufacture that you would prefer or recommend. The versions seem to differ not only in reliability and drivers.

                             

                             

                             

                            I have two free 6-pin connectors. Would you still recommend the 970?

                             

                            Thanks Marcus

                            • 11. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                              LindyHop1943 Level 1

                              Hi Bill, just another question. Would the 980 or 980 ti be worth the extra money? If I don't throw the computer and Premiere out of the window I will need to work on 4K footage. I might update the board and processor next year.

                              • 12. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                RoninEdits Most Valuable Participant

                                do you actually know which power supply you have in the computer? model number and watts? your cpu is rated 130w and video card at 142w, so a good power supply rated above 500w should be able to keep up. if the power supply is of low quality, and close to the watts needed when system is under full load, its performance may have been reduced over the years, and is no longer able to keep up to the demands of the system.

                                 

                                for your i7-920, anything above the gtx 960 (120w), or possibly even the gtx 750 ti (60w, some models need no power connector, and 50% faster than the quadro), may be overkill. when you upgrade the system, then the gtx 980 ti would be better for 4k. asus and gigabyte have some of the highest reliability for all the various pc parts they make.

                                 

                                to eric's point of it being a premiere bug, have you tried installing cc2015 to see if adobe may have improved/fixed something? you can install it along side the other premiere versions, just choose advanced and tell the installer not to remove the previous version.

                                • 13. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                  ECBowen Most Valuable Participant

                                  This is not a bug. This is the Nvidia driver crashing because of what the hardware acceleration is requesting and the memory management ie memory management profiles for GPU acceleration to even function. It could possibly be a bad video card but I doubt it based on the other information provided. You can run 3D Mark and push the video card to the same extent Adobe is pushing it and verify if the video card is an issue. However if 3D mark doesn't show the same problem then the card is not the problem as far as hardware defect. The 970 and 980 GTX cards would have different resource management ie memory management profiles so could potentially fix the issue just because of that. However I have seen this issue before going back to the 600 series GPU's when it's occurred and it always revolved around non standard video resolution media and the buffers required to scale that to the other media.

                                   

                                  Yes AE is far better at scaling via software ie CPU processing since the render engine  ie player is different and built towards compositing. You points on batch encoding though I cant argue with. You can render queue out these as different Comps and jobs in AE. Beyond that I don't have further ideas for you.

                                   

                                  Eric

                                  ADK

                                  • 14. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                    LindyHop1943 Level 1

                                    Hi Ronin,

                                     

                                    I can't read the full sign on the power supply. I need to unsrew it, but the machine is updating at the moment. It looks like it is a 700 W supply. I remember that I upgraded the initial supply when I switched to the Quadro. I also had an Axio card in the system and I have 6 hard drives. The Axio is gone

                                     

                                    I upgraded to CC2015 and teh issue is still there.

                                    • 15. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                      RoninEdits Most Valuable Participant

                                      you said previous versions of premiere had memory management issue, but it was improved, so is it not a premiere software issue? besides different resource management of nvidia maxwell, would faster memory interface and/or more video memory help?

                                      • 16. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                        ECBowen Most Valuable Participant

                                        You have some variables at play here that are triggering this with the GPU acceleration. It could be the media, FX, driver version and install method, or something else. I would need to remote in and see what all is involved here because there are to many possibilities. If you test the video card via 3D Mark and it's fine then it has to be 1 of those variables. I suspect the card is fine especially since you contacted Nvidia. PNY's support may not be the best but Nvidia support knows what they are doing.

                                         

                                        Eric

                                        ADK

                                        • 17. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                          ECBowen Most Valuable Participant

                                          It's still a Premiere centric issue. Keep in mind because it's GPU acceleration with media involved, there are many elements to this. Video drivers, resource allocation by the bios on the board, Memory management of the application and the video driver, amount of system ram available, What player versions are installed, FX used, etc, etc. Most of this boils down to ram buffers though and how Premiere is allocating for GPU acceleration buffers based on what media is used and what the application has to do processing that media and FX. All of this is in play and I would need to see which variable is the trigger element.

                                           

                                           

                                          Eric

                                          ADK

                                          • 18. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                            LindyHop1943 Level 1

                                            The system finished installing Win 8. The bug is still there. The Nvidia driver is apparentlly the same for Win 8 as 8.1 as 7.

                                             

                                            So the only option is to have a new card or card and board and hope that the issue doesn't come up again. It is strange that there is no way to log the system Nto get more information about where the source of the crash is. Neither Nvidia nor PNY support new about such an option.

                                            • 19. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                              LindyHop1943 Level 1

                                              Hi Ronin, where did you read from my posts that I stated that previous versions of Premiere had memory management issues.

                                              • 20. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                RoninEdits Most Valuable Participant

                                                that was a response to Eric's previous post about premiere, the info above the post should show it was in response to ECBowen.

                                                 

                                                if you watch gpu-z while rending, how is the gpu usage and memory usage? maxed or what? and how is the cpu usage and how much of the 12gb ram is used?  also, the 700w should be enough, even if its lower quality, they usually are within 50-100w of rating.

                                                 

                                                I tried different footage and the problem happened, too. There is no extra hardware and not third party plug-ins. The timeline only has a fade in and out on each clip plus a title and an overlay video at the begining (animated lower third) of each section. As I wrote the error occurs randomly and when I render the same clip again it normally works on the second try, very seldom I needed a third try.

                                                have you tried removing the fade's, title, and animated lower thirds? or trying the media alone on a new timeline? if this works, does gpu-z show any change in usage?

                                                • 21. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                  ECBowen Most Valuable Participant

                                                  I don't think throwing more hardware at this is going to resolve it until you figure out the trigger. If you want to contact me direct, I will remote in and take a look. What Ronin is asking you to do is a good way to isolate the media element trigger and a good suggestion. Ronin's memory management question was directed at me btw.

                                                   

                                                  The Geforce cards have different drivers and bios. That can drastically change the memory management especially with GPU acceleration. The number  of Cuda cores can drastically change the GPU acceleration memory management because buffers cannot be shared across cuda cores processing different threads if required. They have to be duplicated then. Vram amount and bandwidth will effect the caching models used by the application and driver. Those can effect this as well. However I still think that's unnecessary until we define the trigger and see what the options are.

                                                   

                                                  Eric

                                                  ADK

                                                  • 22. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                    LindyHop1943 Level 1

                                                    So it comes down to the point that I just waisted three weeks of my time again and my only option is to spend more money to get another component that might be as buggy or not. Maybe it will work now, but in a few weeks any update can make it useless again. What a wonderful world we are living in. I guess that the code that spys on our usage and scans our data is more tested than anything else (sarcasm).

                                                     

                                                    There should be the same rules for goods as for software. If I buy a TV and it doesn't work as it should I have the option to demand repair in normal time (2 weeks), a price reduction or a I can give it back and get a full refund for at least 1 year. If for any bug that has been found and that is not fixed in an appropriate time frame we can demand a price reduction it would finally be cheaper for software companies to create working software than buggy banana software. Especially with subscription you keep paying if it works or not. I hate that world!

                                                    • 23. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                      ECBowen Most Valuable Participant

                                                      If you figure out the trigger you can likely get the resolution. It's up to you whether that is worth the time or not. BTW there are exponential amount of variables involved with GPU acceleration and those change based on hardware, software, configuration for both, media, FX, API/MPI updates and more and that is before you even consider workflow and project differences. Adobe can't test them all or customers would never see the product because the hardware would change before the product even released.

                                                       

                                                      Eric

                                                      ADK

                                                      • 24. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                        RoninEdits Most Valuable Participant

                                                        many share your viewpoint with software, and for some reason software gets a free pass. yes, its complicated and there are many variables, but everything now days is complicated and has to work with other equipment. it was pointed out by another here, that when adobe switched to the subscription model, their lawyers were able to classify the software as a "service" and not a finished "product". therefore its very difficult to sue or get any compensation for a faulty product.

                                                        • 25. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                          LindyHop1943 Level 1

                                                          I totally agree that it is very difficult and that it is hard to pinpoint the exact cause, but just because it is like that the software vendors would need to have higher standards in development, error recovery, and quality control. Because of this standard procedures should exist and tools should be integrated that easily allow to pinpoint the cause and provide developers in short time the necassary information to find the source of a problem. None of that exists.

                                                           

                                                           

                                                          Instead all the big companies work with the 5% rule. If a bug is known, but less than 5% of the user base are affected it won't be fixed. That is a problem. I remember the Encore bug that corrupted manually entered subtitles and rendered hours and days of work useless was know and not fixed for 4 consequtive versions.

                                                           

                                                          Even it is called a "service". The advertisement and the manual of the service defines the features and usage. Anything that does not do as the manual describes is a bug.

                                                           

                                                          -------------------------

                                                           

                                                          I just tried to render a piece to mp4 to try out a render that doesn't scale down the 2K footage. The driver still crashed.

                                                          • 26. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                            RoninEdits Most Valuable Participant

                                                            was that render with a clean timeline without the other title and animations, just the footage?

                                                            when exporting, do you have "use render maximum quality" checked? if you uncheck/check does it make a difference?

                                                            do you have the cpu/mbd or ram overclocked? if so can you set them back to defaults?

                                                            • 27. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                              LindyHop1943 Level 1

                                                              The render was a section of my timeline with one title and video. Once I tested new projects, timelines, and other footage before and had the same issues. Second, as I said, the crash doesn't occur on a specific time marker. If it crashes for one clip it will work on the next run. So it is not the clip.

                                                               

                                                              Maximum render quality is not turned on. It actually doesn't matter, because this checkbox is irrelevant when using CUDA. Premier does not use this setting when CUDS is enabled.

                                                               

                                                              Nothing is overclocked. BIOS is at default settings as it was before the BIOS update.

                                                              • 29. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                LindyHop1943 Level 1

                                                                Ronin, the 12 GB RAM are 6x2GB, all the same brand and type.

                                                                • 30. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                  LindyHop1943 Level 1

                                                                  Hi Ronin,

                                                                  I just read that I had to reboot the system after I changed the registry keys. I did not do that. I will give it another try when I'm back In a week.

                                                                  My dealer also said he will provide me a new graphic card to test. If it works I will keep it if not I can give it back. So I have to decide which one I will take.

                                                                   

                                                                  I came across the links you send me in your post before. Most people had frequent issues. Since I only have issues when using the CUDA in Premiere on render it might be a different source.

                                                                   

                                                                  It was my understanding so far that Premiere uses the CUDA for previews and for scaling, but not for export rendering, like h.264 or MPEG. I read now that the CUDA on the older chipsets is used, but not on Kepler and Maxwell, due to a change in Nvidia SDK that Premier doesnot support, yet. This would mean that my old Quadro would speed up the render to MPEG-DVD, but the newer 900 cards would not. Is that true? I read that Premiere 2015 was supposed to support the new SDK, but still isn't. Is that true?

                                                                   

                                                                  Thanks for all of your help!

                                                                  Marcus

                                                                  • 31. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                    Bill Gehrke Adobe Community Professional & MVP

                                                                    LindyHop1943 wrote:

                                                                     

                                                                    It was my understanding so far that Premiere uses the CUDA for previews and for scaling, but not for export rendering, like h.264 or MPEG. I read now that the CUDA on the older chipsets is used, but not on Kepler and Maxwell, due to a change in Nvidia SDK that Premier doesnot support, yet. This would mean that my old Quadro would speed up the render to MPEG-DVD, but the newer 900 cards would not. Is that true? I read that Premiere 2015 was supposed to support the new SDK, but still isn't. Is that true?

                                                                     

                                                                    Thanks for all of your help!

                                                                    Marcus

                                                                     

                                                                    I do not know where that information comes from but it is wrong.  With our Premiere Pro BenchMark you can see major improvements when exporting MPEG2-DVD and it is not all do to scaling.  Also if I export the H.264 (HD to HD--no scaling involved) timeline with GPU acceleration on this laptop it takes 196 seconds, without GPU acceleration it requires 1380 seconds.  It is very dependent of the media, features, and effects that you use.  There have been continuous PPBM benchmark results improvements as nVidia has released new cards up until they released the Maxwell cards but the Maxwell cards are roughly equal to the previous cards but have two major other improvements.

                                                                    1. They use much less power.
                                                                    2. They offer HDMI 2.0 (4K resolution) 
                                                                    • 32. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                      RoninEdits Most Valuable Participant

                                                                      premiere still has to communicate with windows and cuda, so while the links aren't related to premiere, i thought there was some chance they could still help. at least something else to try before buying a new video card. it will be interesting to see if the new video card helps.

                                                                       

                                                                      im not sure about the cuda sdk's and premiere. the only thing i've seen is the ray-tracing feature has been removed in maxwell. i've seen several post the benchmark results bill mentions, suggesting premiere is working fine with the newer cards.

                                                                      • 33. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                        LindyHop1943 Level 1

                                                                        Hi Bill, hi Ronin, thanks for your input.

                                                                         

                                                                         

                                                                        That at least older versions of Premiere did not use CUDA for rendering was a stement I got confirmed from Adobe employees a couples of years ago. I first found it in a blog entry of the Premiere Pro blog:

                                                                         

                                                                        http://blogs.adobe.com/premierepro/2010/10/scaling-in-premiere-pro-cs5.html

                                                                         

                                                                        http://blogs.adobe.com/premierepro/2011/02/cuda-mercury-playback-engine-and-adobe-premiere -pro.html

                                                                         

                                                                         

                                                                        In the second blog entry it is stated that Premiere dos NOT use CUDA/Open CL for encoding and decoding.

                                                                         

                                                                        There is also talk about it at NVidia GPU-accelerated H264-encoder plugin, ready for public testing

                                                                        and CreativeCOW.

                                                                         

                                                                        What I don't know is if anything has changed with CC 2015. Does anyone now the link to an updated list of what is CUDA supported in Premiere toda?.

                                                                         

                                                                        Marcus

                                                                        • 34. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                          RoninEdits Most Valuable Participant

                                                                          i think its safe to say premiere still doesn't use the gpu to render, thats why they made that nvenc plugin. nvidia has hardware decoding for some formats, like mp4. i would hope premiere is using cuda for decoding, but not sure that it is. gpu-z and windows task manager should show the offload of the decode onto the gpu if it does.

                                                                           

                                                                          for things that have changed in cc2015, i think adobe has only added cuda use for new features, like morph cut and the lumetri color panel.

                                                                          Adobe Premiere Pro CC - Faster Video Editing | NVIDIA

                                                                          • 35. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                            ECBowen Most Valuable Participant

                                                                            You are confusing Rendering with decoding and encoding. GPU acceleration in Premiere is used for Realtime playback and Rendering for the same aspects of the frame. The GPU acceleration handles scaling, interpolation, and many FX. The Decoding and encoding is cpu processed. This is regardless of whether it's playback or render ie export. This has not changed since CS5. The differences with CC, CC 2014, and CC2015 have been additions to the acceleration. GPU accelerated Debayering and more FX have been added to the GPU accelerated functions. However the Decoding and Encoding is still CPU based and has not changed. The 900 series cards work for the GPU acceleration the same as the 700 series cards. The only compatibility issue with the 900 series cards was Ray Tracer support in AE. However Ray Tracer is legacy now in favor of the link to C4D. So the support is not needed anymore since Adobe is done developing it.

                                                                             

                                                                             

                                                                            Eric

                                                                            ADK

                                                                            • 36. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                              LindyHop1943 Level 1

                                                                              Hi Eric, you are right. I know it and just saw that I wrote it wrongly in my post. It was meant to be different.

                                                                               

                                                                              In the meanwhile I'm back home and got a new card (Inno3D 980 ti). I took the high-end card, because I wanted to upgrade the system soon for 4k work. Anyway despite the new graphics card I still have the same problems. During the render I'm getting the driver kernel crashes.

                                                                               

                                                                              I tried the registry change that I tried before, but didn't reboot the system. Strangly the registry had no settings for Tdr. When the quadro was installed the keys were there. Anyway I added a TdrLevel key and set it to 0 to turn of Tdr. I rebooted the system. No change.

                                                                               

                                                                              I didn't remember if I delted the media chache so I did this, too. Still crashed.

                                                                               

                                                                              I used msconfig to turn of the AV services (Gdata) and I also removed all the fonts that were not system fonts or the two fonts I used in the titles. Still crashed.

                                                                               

                                                                              My last two trys will be:

                                                                              1.) Open the file on my notebook (it has a Nvdia card) and see if it crashes there too. I just need to upgrade to CC2015 there.

                                                                              2.) Turn off the title track and the track with the lower third and vice versa to see if the source video files are the sole cause.

                                                                               

                                                                              I strongly believe in the meanwhile that it is a premiere bug with the handling or processing of the file format (2k Sony FS7, MXF, AVC)

                                                                               

                                                                              I'm still extremely frustrated for all that wasted time. As I wrote before I had a smilar problem with Matrox Axio. After 4 weeks of wasted time and money I was able to prove that it was the Axio softwrae/encoding tthat cause the error 0 issues. After that I sent the the files and Matrox confirmed the bug (it was programming bug handling spanned and striped clips).

                                                                               

                                                                              Marcus

                                                                              P.S.: Is there someone of the Adobe support staff reading this and able to bring this to the attention of the right people?

                                                                              • 37. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                                LindyHop1943 Level 1

                                                                                I connected the extrernal HD to my notebook (Sony, i7 2670QM, 2.2GHz, GT540M, 8GB). I rendered a 30 minute clip without problems. I then connected the HD back to the desktop computer but used a different cable and a different USB port (USB 2.0). I was able to render the same 30 minute clip without a crash on the desktop, too. On both computers the render took about 18 minutes. I had instances where the render was longer than 20 minutes before the driver crashed. I need to go home. It is 12 midnight, so I have not enough time anymore for a longer test, but I will keep the desktop rendering over night. Tomorrow I will know if it crashed again or went through. It is just stange, because I copied the files to an internal drive before to make sure that the drive is not the issue. The external drive was still connected, but it wasn't used.

                                                                                 

                                                                                I also experienced another strange behaviour with the drive. I changed the drive letter, which resulted in a hang of the disc manager, the explorer and IE. Killing the process and restarting it still didn't help. I had to rebot the system. This happened on both the desktop and the notebook. Either it is an issue with the drive (I used a different cable on the notebook) or one of the Windows patches (Win7 and Win 8.1) or the AV causes that issue. I will report more tomorrow.

                                                                                 

                                                                                Marcus

                                                                                • 38. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                                  RoninEdits Most Valuable Participant

                                                                                  i wouldn't think the external hdd would cause the graphics crash, but stranger things have happened. windows will halt everything until it can re-establish or disconnect the drive. so even if the media was on an internal drive, if any program or even windows was looking at a file on the external hdd and it stopped responding for a moment, windows would pause and the chain reaction would begin.

                                                                                   

                                                                                  adobe staff do sometimes read and chime in. Kevin-Monahan  may be able to pass it along if the problem is found, also there is a bug report form. Adobe - Feature Request/Bug Report Form

                                                                                  • 39. Re: Kernel Crash during render with CUDA and Nvidia Quadro 4000 - total frustration!
                                                                                    ECBowen Most Valuable Participant

                                                                                    Memory management with GPU acceleration is critical to the entire process. If the drive latency takes to long to provide the data then the latency will exceed what the player expects with the GPU acceleration and the Nvidia driver will crash because the data required to finish the processing of the current threads does not arrive in system ram in time. This error shows as an Nvidia driver error since that is where the error reference occurred but the cause is the latency of the data pipeline. That is one of the main reasons the variables with this are so many and why I asked to remote in. Memory management can be effected by many variables and often times you have to look at all of them before you spot the problem.

                                                                                     

                                                                                    Eric

                                                                                    ADK

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