You are linking people to an FAQ. If you left mouse button click over the link you'll see a secondary window pop up leading users to an FAQ. This gives users a step-by-step problem solving routine - not a link to a further installation of Flash.
Secondly, Amy has already downloaded the latest updated version of Flash Player. If you go to the download page and try to access the .exe file you'll notice that the Adobe Download Manager she is referring to shows up. This allows users to install the latest flash update. So Amy has already attempted to download and install the latest Flash, and the blank screen is not allowing her to complete the installation.
Please step away from the computer, and ask your supervisor to take over. You have no idea what you are trying to help someone with.
Thanks Jake, I tried and still get the same blank screen, I gave up.
Now I installed Chrome and this problem does not exist. So if Firefox cannot show the video, I use Chrome, save my agony.
I have roughly the same issue as Amy, but with Windows 7 Home. And when I close the blank window (titled Adobe Update Manager, I think), it opens up Internet Explorer but all adobe pages seem to be blank...
So, Adobe Reader and Flash Player cannot be updated, neither in Firefox nor Explorer. How can I solve this, please?
Grab the Uninstaller here:
run it; it will uninstall ALL flash player versions
Next let make sure you have the correct processes closed.
Open a CMD prompt Run a Command as Administrator from the Windows 7 / Vista Run box
copy/paste the following one by one or make a bat file to do it all in one step How to Write a Batch File (with Examples) - wikiHow
taskkill.exe /im plugin-container.exe /f
taskkill.exe /im firefox.exe /f
taskkill.exe /im iexplore.exe /f
taskkill.exe /im flash* /f
taskkill.exe /im battle* /f
That should close any flash dependent programs ( that I know of )
next in the cmd window do the following:
ATTRIB -H -S -R C:\Windows\System32\Macromed\Flash /s /d
ATTRIB -H -S -R C:\Windows\SysWOW64\Macromed\Flash /s /d
rmdir "C:\Windows\System32\Macromed\Flash" /s /q
rmdir "C:\Users\%username%\AppData\Roaming\Adobe\Flash Player" /s /q
rmdir "C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player" /s /q
IF exist C:\Windows\SysWOW64 rmdir "C:\Windows\SysWOW64\Macromed\Flash" /s /q
( note IF you are on 32 bit you can eliminate anything with sysWOW64 )
Next try installing the files at the bottom of this page one by one.
Hopefully that will get you up and running. ( why Adobe does not provide a bat file like i have and automate it is beyond me to simplify it for end users)
What's confusing is ADM(Adobe Download manager) is received from get.adobe.com/flash player but the link is taken up from the install problem page, which contains the offline installer at the very bottom which is a complete installer where ADM has no role to play. Please refer the Page again use the offline downloader, probably you are looking for this link - http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe
Please use this to upgrade to latest flash player. do let me know if this helps.