I would like to know the same thing. Did you find an answer yet?
I will no longer be using CC on the laptop and the laptop is no longer able to upgrade. I have a new computer and can not install. Should I go to my old laptop and remove? Stuck and I have a lot of editing to do this week
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The CC has been activated twice.
You need to deactivate it from PC,
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from preinstalled machine, Open any Adobe CC application > Help Menu > Signout.)
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
It will reactivate the CC on the first machine.
You have already deactivated it from one machine, hence you can activate it on third computer.
In case the is still not resolved, please contact Adobe at