I didn't think Rh would import a Word document if it is protected, even for the authorised user. Even if it did, the HTM file would not have the same protection.
You are saying that if you logon with your credentials you can see the content of the HTM file but if your colleague signs in, he cannot, correct? Is he signing in with his logon? Where is the project, on a local drive or a network drive.
See www.grainge.org for RoboHelp and Authoring tips
The project is local on the computer. The word file is on a share network. When i import it in the project 2 files are create: a .css and a .htm. The .css is create with users right in read and execute mode, and authenticated user with modify mode. BUT, the .htm is created with only my user credential with full control mode. So when my colleague open a session on my computer and use Robohelp to modify my project all those file are not accessible.
It look like when the .htm is create, it disable the inheritance on the file.
I hope it's more clear...
In the absence of anyone else here having other ideas, I think this must be
something to do with how IT have set up permissions.
If the project is stored somewhere like the Desktop or Documents folder, then I think this is a private user location (It translates to C:\Users\<username>\My Documents\<some path>)
Try moving or creating the project in C:\RH_projects (or similar - something straight off C drive) and check if they can see the project.
The project is created directly in a folder on the C:\ drive. I've grant administrator right to the two users, and if any of those import a new files in the project, the other cannot see it.
In the installation process of Robohelp, is there a choice for all users or only me installation ? Maybe the installation was done for single user only. That's why the .htm is create with full control access for the user.