Please refer to the thread below where the issue has been addressed:
I was on with Tech support and it took them almost 30 minutes or more to have me go through programs and (x86) files. There's no way a thread would have helped. But thank you for directing me there Sheena. It took us a while.
You are welcome!
Glad to hear that.
P.S. When using Adobe forums, please mark the answers correct/helpful of the staff/helper, if any.
The person on the chat was awesome.