I am having various problems installing CS6 Design & Web Premium. From the CD, either the installer hangs or it tells me it is a counterfeit (it isn't). From the Web download file, I can't even extract. I get a access violation error.

[erinm25950204]

I am having various problems installing CS6 Design & Web Premium. From the CD, either the installer hangs or it tells me it is a counterfeit (it isn't). From the Web download file, I can't even extract. I get a access violation error.

[kglad]

copy your cd contents to a desktop directory and install from that directory.

[erinm25950204]

Just tried this. I double clicked on "Set-up" I get the following error:

Adobe Installer

We've encountered the following errors:

Installer failed to initialize. THis could be due to a missing file. Please download Adobe Support Advisor to detect the problem.

...Adobe Support Advisor no longer exists.

Any other suggestions and thanks for your help.

[erinm25950204]

Also I tried right-click to Run as Administrator.

[kglad]

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

[erinm25950204]

I tried this again copy/pasting to an Admin account, and that worked. THanks for your help!