0 Replies Latest reply on Jun 27, 2015 3:31 AM by cvhennessy99

    Is there anyway to escalate a support issue.


      Is there anyway to escalate an issue in support. I've spent nearly 2 weeks trying to get them to sort out an account issue and they only seem to look at it when I phone them up. I'm beginning to suspect they will close it if its getting close to an SLA breach. There doesn't seem to be a way to escalate the issue with anyone else in the organisation. Its the usual problems with no-one 'owning' the issue and its just being passed around, The issue is that although I have a subscription Creative Cloud doesn't recognise this and insists I'm still on a trial. It seems to be due to a config problem on the adobe servers and should be easy to fix. It just requires someone to actually do the fixing!!