2 Replies Latest reply on Jun 27, 2015 1:00 PM by tlibutzki

Asking for Software licensing despite having a CC subscription

tlibutzki Jun 27, 2015 4:36 AM

Dear all,

I've signed up for the CC photographer subsription (LR and PS). Every time when I evoke PS I am reminded that I'm in trial mode and I have xx days left. No issues when I evoke LR. The subscription is valid.

Signing out and in from the CC account didn't held.

Any help would be very much appreciated.

Tobias

1. Re: Asking for Software licensing despite having a CC subscription

John T Smith Jun 27, 2015 7:10 AM (in response to tlibutzki)

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
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2. Re: Asking for Software licensing despite having a CC subscription

tlibutzki Jun 27, 2015 1:00 PM (in response to tlibutzki)

Dear Mr. Smith,

the redemption code seems not to apply to me. When I'm going to that redeem site I'm asked for a serial number. I haven't received any serial when I signed up whatsoever. There wasn't neither any in my subscription confirmation mail.
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