Windows computer or Mac ?
- Restart the computer once .
- Disable Anti-Virus and Firewall temporarily .
Try to update again .
Still same ??
Uninstall Adobe Creative Cloud app using CC uninstaller :
Follow below steps :
Step 1 :
Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]
Unable to delete?? rename the folder as Adobe Creative Cloud-old.
Step 3 :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4 :
Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.
Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.