0 Replies Latest reply on Jun 27, 2015 7:35 PM by JohnFe

    Lightroom CC 2015.1 crashes in People view


      Hi, My Lightroom CC 2015.1 constantly crashes when I select the People (facial recognition) view.  The crash occurs usually within 30 sec of selecting People.  I have unchecked (and restarted) use Graphics Processor in Preferences.  This makes the People feature completely unusable.


      Any ideas??


      System Info below:

      Lightroom version: CC 2015.1 [ 1025654 ]

      License: Creative Cloud

      Operating system: Windows 8.1 Business Edition

      Version: 6.3 [9600]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 2.4 GHz

      Built-in memory: 3981.9 MB

      Real memory available to Lightroom: 3981.9 MB

      Real memory used by Lightroom: 561.9 MB (14.1%)

      Virtual memory used by Lightroom: 519.0 MB

      Memory cache size: 0.0 MB

      Maximum thread count used by Camera Raw: 2

      Camera Raw SIMD optimization: SSE2,AVX

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080, 2) 1920x1200

      Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


      Graphics Processor Info:

      Intel(R) HD Graphics 4000


      Check OpenGL support: Passed

      Vendor: Intel

      Version: 3.3.0 - Build

      Renderer: Intel(R) HD Graphics 4000

      LanguageVersion: 3.30 - Build


      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\jfeen_000\Pictures\Lightroom\Lightroom CC Catalog.lrcat

      Settings Folder: C:\Users\jfeen_000\AppData\Roaming\Adobe\Lightroom


      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Leica Tether Plugin

      6) Nikon Tether Plugin

      7) Show Focus Points


      Config.lua flags: None


      Adapter #1: Vendor : 8086