Chat/phone are not supported on weekends.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Under Contact Options it says:
24 hours a day, 7 days a week
I do appreciate your reply and the link
You're welcome. I think they lose track of where they advertise old information so that it does not get corrected.