When I tried to run the installer it said that there was already an installer (or version of CC running) so it won't open unless I close the running program. Problem is, is that there is no version running and I can't close anything. I even went to the control panel to uninstall but that too requires me to close the program first. I have deleted the CC desktop icon, but cannot remove it from the computer to reinstall another version, what do i do?
-I already had a version of CC that was in the middle of updating when it was interrupted by all of my programs closing at once (I was in the middle of uninstalling a virus). I tried reopening it, but the program refused to open, so I tried to install CC again, but it would not work.
So is the first version I had still open and running? I deleted the desktop icon which I assume deletes from the computer, but I still have the second copy of CC in my downloads (which I can't delete until I close the already running CC).
open your task manager (win) or activity monitor (mac) and close the hanging process.
then restart your computer and install the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial
If you are trying to uninstall and reinstall.
You may use CC uninstaller :
Regarding Error 81 .
Windows 7 :
Launch Task Manager and click on Processes tab , then make sure to tick the box " Show Processes from all Users" to list all processes from all accounts.
If present End all Adobe and setup related processes like AAMUpdater, Creative Cloud , CoreSync, Armsvc, Setup* , Windows Installer , Msiexec.........etc
Then try to update again .
For Windows 8.1 :
Launch Task Manager and click on More Details option.
Then look for processes / tasks mentioned above and end the same and try to update.
Or you ca also restart the computer once and check.