2 Replies Latest reply on Jun 29, 2015 2:43 AM by jwdave

    Lightroom CC 2015 sync with mobile

    jwdave Level 1

      LR (CC2015) has been 'syncing' 19 photos out of circa 1,100 for 3 days now! How can I see which files it thinks it is syncing?

        • 1. Re: Lightroom CC 2015 sync with mobile
          greule Adobe Employee

          Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

           

          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. Thanks, Guido

          • 2. Re: Lightroom CC 2015 sync with mobile
            jwdave Level 1

            Thanks for this, however following advice on another forum I deleted all mobile data from the preferences 'mobile' panel. This fixed the problem but was a serious sledgehammer to crack a nut. I hope it is ok but I have flagged your response to reply again later with the diagnostic log if it re-occurs. Thanks again.