What version of Premiere Elements Windows or Mac?
Did you purchase it as a download from Adobe within the last 30 days? If so, please use the following link to request a return/exchange or refund.
If you purchased the product anywhere else, then you are governed by the return/exchange or refund policy of the seller.
Consider...if you purchase as download, you get the version specific to the computer operating system to which the installation files are being downloaded.
If you purchase the box packaging, you get installation disc for Windows and installation disc for Mac. Adobe sells only the download. You would need to purchase from an authorized reseller to get the boxed packaged product.
Please consider. Any questions or need clarification, please ask. Reminder - this is not Adobe. Rather user to user.