Why won't creative cloud open after installing?

[GraceElizabethCasey]

I downloaded Adobe creative cloud and it goes all the way through installation but then why I try to launch it, the icon flashes (next to the bluetooth icon at the top) but then goes away and nothing happens. I have tried having an adobe customer care employee literally take control over my desktop and try to fix it but nothing works and everytime I am transferred to a new employee higher up the communication gets dropped. Has anyone had this problem? I had the creative cloud subscription that stopped using it for about a year, possibly there is some problem with older files?

[Sheena Kaul]

Hi Grace,

I suppose you are on a mac machine.

Please refer the thread below where the issue has been addressed:

https://forums.adobe.com/thread/1830010

Regards,

Sheena

[mgt2002]

I'm also having this issue, but not on a mac. Any suggestions would be much appreciated! Thanks!

[Sheena Kaul]

Hi Peter,

Please try the steps below:

Navigate to

C:\Program Files\Adobe\Adobe Photoshop CC 2014

Locate sniffer.exe

and rename it ~sniffer.exe

Regards,

Sheena

[GraceElizabethCasey]

Hi Sheena!

Thanks for the advice but unfortunately there are no files anywhere on my

computer named sniffer.exe

On Wed, Jul 1, 2015 at 9:22 AM, Sheena Kaul <forums_noreply@adobe.com>

[Sheena Kaul]

Grace the sniffer file was for Windows machine.

Did you try the thread link I posted for you?

[GraceElizabethCasey]

​I just read through the entire discussion and tried everything - rebooted

in safe mode multiple times. Nothing is working for me​

On Wed, Jul 1, 2015 at 10:25 AM, Sheena Kaul <forums_noreply@adobe.com>

[Sheena Kaul]

Please try the steps below:

1. Uninstall the Adobe CC desktop app from the machine (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2. Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:

a. /Library/Application Support/

b. /Users/[user name]/Library/Application Support/

3. Restart the machine.

4. Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

[GraceElizabethCasey]

​Didn't work ​

On Wed, Jul 1, 2015 at 2:27 PM, Sheena Kaul <forums_noreply@adobe.com>

[Sheena Kaul]

Grace,

I would advice you to contact the support through call/chat where the agent can remote into machine and fix it for you.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

[GraceElizabethCasey]

Ok, thank you

On Wed, Jul 1, 2015 at 2:53 PM, Sheena Kaul <forums_noreply@adobe.com>

[Sheena Kaul]

You are welcome!