Licencing error

[peters55504708]

Hello I have just signed up for Creative Cloud on  a monthly account, and have downloaded Lightroom and Photoshop. However neither will open for me. Both give an error message 213:19. I have rebooted the computer but this error remains. On the Creative Cloud desktop window the Photoshop program shows as ready to open, but Lightroom shows that I am only able to open a free trial.

I am not very happy with this, and feel just a little bit ripped-off. Please explain how this can be sorted.

Peter

[kglad · Accepted solution]

using the uninstallers uninstall lr, ps and your cc desktop app.

clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

then right click the cc desktop app installer and click 'run as administrator'.