Dear Sir or Madam,
unfortunately did not work, the platform change according to your description of the portal for customer support.
I bought 13 today mistakenly software Premiere Elements for Windows.
But I need a version for Mac.
The order number is: AD002437496DE
Can you help me there?
You need to contact Adobe (not other users in this forum) to receive a refund so you may buy the correct version
Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time)
Creative Cloud support (all Creative Cloud customer service issues)
This is not Adobe. Rather user to user.
If you purchased the product from Adobe and within the last 30 days, I would suggest the following route to Adobe Orders
Alternatively you can contact Adobe Chat using the following link and route
Membership, Account, Payment
Payments, Invoices, Orders
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
The two links may take you to the same place in the end, but the two are presented just in case problems with one or the other.
Remember in making your choices in the paths, Premiere Elements is not a Creative Cloud application.