1 Reply Latest reply on Jul 1, 2015 7:46 AM by Sheena Kaul

    How to I get a reload of CS4 to accept my serial number?


      I've changed computers and want to reinstall CS4.  I downloaded the product from Adobe and verified my serial number.  When I ran setup from the folder and entered the serial number, I was informed that the number was invalid.  To be sure that the number was correct, I copied it from my account and pasted it in the serial number space.  Still said invalid.  What do I do?  I downloaded the Master.  Did I do wrong?  My records show that I ordered and downloaded CS4 for $299.  Then a couple of days later, I upgraded the package for the product for $331.63.  I can't find the install disk for the upgraded product.  Therefore, I do not know it's serial number.  The software I downloaded may be looking for that serial number.