can not install adobe creative cloud

[yongcheolk41300844]

lady,gentleman

i cant open adobe creative cloud

error code 1

and i search it, adobe say "app cleaner use" and re-downloaded.

but when i start it. it doesn't work

first i use a macbook pro retina 2015 mid

os x 10.10.3

when i open .dmg file    

new window open application manager

and double click started

but 50% later doesn't work

plz help me

[Govardhan.V]

If you are unable to run Adobe Cleaner tool , try running CC uninstaller and check.

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

For Error 1 , refer below link and check :

Error Code: 1

[yongcheolk41300844]

i tried and tried all of the solution.

but still same error code open(adobe creative cloud install) error code:1

plz help me

and i tried re-install my macbook(format)

still. doesn't work.

[Govardhan.V · Accepted solution]

We will try by enabling Root user account and try to install .

Step for enabling Root user account :

OS X Mavericks: Enable and disable the root user

(Applies for Yosemite as well)

How to log in as root

1. If you are logged in, choose Log Out from the Apple menu.
2. If you are logging in from a list of usernames with pictures, click Other.
3. In the Name field, type: root
4. In the Password field, type the password you defined when setting up the root user account.

Once you logged in to Root Account try to install  Creative Cloud app and check.

Note : Before installing ,  Make sure that Adobe Creative Cloud and Adobe Application Manager folders are not present under Utilities, it is very important.

[yongcheolk41300844]

Are you an angel? Thanks !!

I tried enabling root user account and install CC and I think It works!!!!

I have one more question.

From now on, there are two accounts in my Macbook.

Do I have to log in through 'Root', If I wanna use CC programs?

Is there any problem gonna happen?

thanks again

[Govardhan.V]

Restart the computer and login to normal account .

Launch Creative cloud app and check, if it works fine .Disable root user account .

Follow above mentioned steps again , instead of enable , it will have disable option . 

[Govardhan.V]

Let me know if you are unable to launch any Apps on normal account.

If you face any issue , you can provide full permissions to Adobe folder located in both System and User Library, it should fix the issue.