13 Replies Latest reply on Apr 20, 2017 10:21 AM by m_vargas

    flashplayer installation stuck

    judithc81614226 Level 1

      I have executed the adobe flash player file. it says installation will begin shortly.  It is still on 0%.

      This has happened the last several times flash player has notified me to up date. 

        • 1. Re: flashplayer installation stuck
          junanrizal Level 1

          I use windows 7 , after download the installation file , right click at that file and Run as Administrator. It works for me.

          • 2. Re: flashplayer installation stuck
            judithc81614226 Level 1

            I entered my administrator credentials

            • 3. Re: flashplayer installation stuck
              judithc81614226 Level 1

              OK, I went back and did it just like you said and this time it worked.  But before I did not right click and select run as administrator but I had to ok it as admin any way so I don't know what the difference is. Quirky computer.

              Thanks!

              • 4. Re: flashplayer installation stuck
                stopspyingonme

                I have had this same problem for months. I have missed 2 version updates (24 & 25). I have walked away for over 30 minutes and flash is still "installation will begin shortly" at 0%. I am running Win-7. I have tried right after a reboot to eliminate the possibility of some conflict.

                • 5. Re: flashplayer installation stuck
                  ridhijain Adobe Employee

                  Hi,

                   

                  Could you please provide the FlashInstall.log and Adobe_ADM.log file from your affected machine. To get the location of the log files please see Where do I find the Flash Player installation log on Windows? link. To share the same, you can upload them. For instructions to upload you can go through How to share a document. Once you have uploaded the logs please post a link here.

                   

                  Thanks!

                  • 6. Re: flashplayer installation stuck
                    stopspyingonme Level 1

                    Thank you for the clear instructions. Here is the link for my install log.

                     

                    Shared Files - Acrobat.com

                    • 7. Re: flashplayer installation stuck
                      m_vargas Adobe Employee

                      Hi,

                       

                      The link provided only has the FlashInstall.log file.  Please also upload the Adobe_ADM.log file.

                       

                      Thank you.

                       

                      --

                      Maria

                      • 8. Re: flashplayer installation stuck
                        stopspyingonme Level 1

                        There is no Adobe_ADM.log file. Here is AdobeARM.log if it helps.

                         

                        Shared Files - Acrobat.com

                        • 9. Re: flashplayer installation stuck
                          m_vargas Adobe Employee

                          AdobeARM.log is for different Adobe products, not Flash Player.  If you're using the online installer (the installer downloaded from get.adobe.com/flashplayer) it will be the online/shim installer, which generates the Adobe_ADM.log file, saved in the C:\Users\YourUseID\AppData\Local\Temp\AdobeADM_Logs directory.  If you're using the offline installer, then the Adobe_ADM.log file will not be generated.

                           

                          What is the name of the installer file you are using?


                          According to the FlashInstall.log file provided, the last Flash Player installation was the NPAPI plugin version 23.0.0.162 on February 7, 2017.  The log file doesn't record any other installation attempt since then.  I do see numerous Background Update errors, which is preventing the Background Update service from updating Flash Player.  I'd like to investigate these errors further.  Please do the following:

                           

                          1. Click on the Windows orb:
                          2. In the search field enter Services
                          3. In the search results click Services to launch the Services window
                          4. Look for Adobe Flash Player Update Service
                          5. Right-click on Adobe Flash Player Update Service and select Properties
                          6. When the Adobe Flash Player Update Service Properties window displays, take a screenshot of the General tab and post it in your reply.  See How do I attach a screenshot?
                          • 10. Re: flashplayer installation stuck
                            stopspyingonme Level 1

                            The last download I tried was flashplayer25_xa_install.exe (Firefox download remembered)
                            I recall a different file name  sometimes in recent past. It may have been the HA version but the install file disappears after I try to install.

                            The Adobe updater service is currently stopped but it was running during my last attempt to update. I tried to update immediately after a reboot. I downloaded it. Stopped my browser and tried to install. Then the installation froze. At that point I stop unnecessary programs & services running and go about my business.

                             

                            AdobePrty.JPG

                            • 11. Re: flashplayer installation stuck
                              m_vargas Adobe Employee
                              The last download I tried was flashplayer25_xa_install.exe

                               

                              This is the online installer and will delete itself after it is executed.  The online installer does generate the Adobe_ADM.log file saved in the C:\Users\YourUseID\AppData\Local\Temp\AdobeADM_Logs directory.  The log file is generated as soon as the installer is launched.

                               

                              I tried to update immediately after a reboot. I downloaded it.

                              Was this from a notification update you received?  If so, it's not related to the background update service.

                               

                               

                              According to the screenshot, the Background Update Service is disabled, it should be set to Manually.  Since this is disabled the Background Update Service will never run, preventing your system from being updated via the Background Update service, which is the most efficient and quickest way to update Flash Player after a release.

                              • 12. Re: flashplayer installation stuck
                                stopspyingonme Level 1

                                The most recent attempt was tried thusly. I booted. I went to adobe.com and downloaded the update. I shutdown the browser and double clicked the install file. The Background Update Service was still running. The install failed by getting stuck at 0% complete. After the failure I stopped unnecessary back ground tasks; the Background Update Service being one of them. Over the last few months I have tried various permeations to update flash with the same result.

                                • 13. Re: flashplayer installation stuck
                                  m_vargas Adobe Employee

                                  Please upload the Adobe_ADM.log file saved at C:\Users\YourUseID\AppData\Local\Temp\AdobeADM_Logs to cloud.acrobat.com/send for the most recent installation attempt and post the link in your reply

                                   

                                  The original OP to this topic was able to solve the issue by right-clicking on the installer file and selecting 'Run as Adminitrator'.  Have you tried doing this?