Transfer CS6 PC to Mac

[jeffb98935167]

I purchased a mac and need to transfer my CS6 version to the mac.  I have tried instructions here:

Exchange a product for a different language or platform version

They do not work.  Under step 3 they state this:

1. Under Get Support, click Orders & Returns.

Unfortunately on my account there is no orders & returns option.

Can somebody please help me get this process going?

Thanks

J

[Ned Murphy · Accepted solution]

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

Phone support | Orders, returns exchanges

http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

[jeffb98935167]

Thanks.  I will try chat.  New browser w/cookies cleared etc still didn't do it.