1 Reply Latest reply on Jul 2, 2015 1:09 PM by Ned Murphy

    My Creative Cloud Student and Teacher subscription will not renew even after updating payment info

    colleen.barry

      My Creative Cloud Student and Teacher subscription will not renew even after updating payment info. I have tried numerous times over the past couple of months updating the credit card information and I never get renewed. Subscription continues to say expired past the 24 hour mark that it says it will take. I have double and triple checked the credit card information and have re-saved it several times. I also never get an e-mail confirmation or an e-mail saying there was a problem. It's also very frustrating that there does not seem to be a customer service number to call especially for customers that have paid for the Creative Cloud subscription. Please help!