Thanks for the replies, but right now each time you reply on what we are discussing you are starting a new thread.
Here is the lineup
If possible, moving forward, could we continue in the thread that we are in now?
Back to the troubleshooting...you did the uninstall, cleaner (regular and registry parts), and reinstall with antivirus and firewalls disabled. You report that did not fix the problems.
Whatever happened to the troubleshooting where you were going to flush the preferences (delete the Adobe Premiere Elements Prefs file)? Did you ever do that? Another user tonight reported success with a troublesome Premiere Elements issue after deleting the Adobe Premiere Elements Prefs file.
So, let us focus on the Adobe Premiere Elements Prefs file. And, if that does not work, then we will delete the whole folder in which that Adobe Premiere Elements Prefs file exists. Please tell me what computer operating system you are using (Windows 7, 8, or 8.1 64 bit or something else), and we will go step by step to the deletion if necessary.
Add On...do not give up.
Hello ATR: Could not find the appdata directory. After user/owner there is no appdata directory Jim Bates
If you cannot find the AppData, that most likely means that you are working with the Folder Option "Show Hidden Files, Folders, or Drives disabled". To get rid of that hidden files, folders, or drives condition, you need to find the option in Folder Options dialog and enable it.
Please let me know what computer operating system you Premiere Elements is running on; then I can get you exact route to the option.
For now, if you have Windows 7...go to Search, type in Folder Options. At the top left column a link for Folder Options will appear. Click on the Folder Option link to open the Folder Options dialog. In the Folder Options dialog, click on the View Tab. Next scroll down the list under the View Tab to find and enable the option "Show Hidden Files, Folders, or Drives.
If Windows 8.1....go to Search in the app workspace, type in File Explorer. When File Explorer opens, click on its View Tab. When the View Tab view opens, go to Options there to get to Folder Options.
It is important to get this option enabled so that we can see the path to the Adobe Premiere Elements Prefs file that we want to delete.
Please let me know if you are OK with the details. If not, please let me know where you need additional information on the path.
Hello ATR: Jim Bates My computer:
Processor Intel (R) Core (TM) i7 CPU 975 @ 3.33HGz3.32 GHz
Installed Ram 12.0 GB
64 bit Operating System
Hi ATR: I found the folder option dialogue box and enabled the show hidden file option and the APPData directory. Nothing about Elements AppData. What do you suggest at this point.
Thanks for the follow up. Good job enabling the Show Hidden Files, Folders, or Drives option.
Please review the path to the Adobe Premiere Elements Prefs file.
Local Disk C
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete.
Please let me know if you can see the path and this file after a computer restart.
Hi ATR: Yes the path is there to directory 13 and it is now empty. Jim B.
There is nothing at all in that 13.0 Folder
We are forced to step back and look at
a. Damaged Installation Files
b. Antivirus conflict
Do you have any programs on your computer that you might consider as possible conflicts for Premiere Elements?
What antivirus program does your computer use? Are you working from a company or school system network?
In any of your troubleshooting, have you installed the program from new installation files from the following
Depending the circumstances, please consider uninstall, free ccleaner, reinstall with the installation files from the Adobe Other downloads web site.
Do all that with the antivirus disabled.
Please review and consider and then let me know if you have done what I have just mentioned. Also double check about the contents of that 13.0 Folder.
Thanks for the follow ups.
ATR: I think I was supposed to delete just the Premiere Elements Pref. file. Should I reinstall the program??? Jim
Where are you now in the troubleshooting? Is Premiere Elements 13/13.1 still installed on your computer?
If it is, leave it installed for the moment, and please restart the computer, and then try to open Premiere Elements 13/13.1. If it opens OK, close the project/program and search for the Adobe Premiere Elements Prefs file in the path already given. Can you now find it?
If problems persist, then uninstall Premiere Elements, do the ccleaner run through, and then reinstall using the installation files from the Adobe Other Download web site and your purchased serial number.
Any questions or need clarification on the current plan, please let me know.
Hello ATR: I have completed the reinstallation of Elements 13 without Elements or the Fire Wall active. To answer your question about this compute, it is the first computer on a home network of two computers. How do you access this ccCleaner I did not see it anywhere when I was in the Adobe site?
I don't think there are any conflicting programs on the computer. This is the first real issue I have had
How do you access this ccCleaner I did not see it anywhere when I was in the Adobe site?
ATR prefers to use CCleaner:
My preference is the Adobe Cleaner Tool:
CCleaner is a temporary file cleaner tool and a registry cleaner tool. I use the cleaner only as a maintenance tool, not the registry cleaner.
The Adobe Cleaner Tool is a specific tool for use with Adobe installation problems.
Either one will likely work well.
Please use the free ccleaner from the following link to get rid of leftovers for incomplete uninstalls reinstalls for Adobe and non Adobe products.
Let me know if you need a step by step through it. The regular cleaner plus registry cleaner parts make it a highly effective tool for getting rid of leftovers from incomplete unintalls reinstalls from non Adobe as well as Adobe products. It has proven itself for Premiere Elements troubleshooting in the Adobe Premiere Elements Forum for Premiere Elements users, and it well known and respected in the non Adobe communities as well.
If regular cleaning and registry cleaning are needed to get your Premiere Elements running, then this ccleaner will do the job.
We can face residual problems head on once we know that you have a 100% Premiere Elements install.
Next post, please indicate what is done and what has yet to get done.
Add On to my post numbered 14
You mentioned in a recent post about having two computers on a home network, the one with the Premiere Elements problems and the other.
Is Premiere Elements also installed on that other computer? If so, have you used it there successfully at this time?
Hello ATR: This is absurd. No program produced by a nationally known company should be this hard to in stall. Not to mention help when necessary. I will switch to the Coral product VideoStudio Pro X8. Thanks for your help Jim Bates
Thanks for the update. Sorry the news was not better.
Best wishes in whatever your video editing decision is.
But, if you want to revisit this matter, these are the continuing Q&A I would pursue
a. Do you have two computers on your home network? Does the second computer have Premiere Elements 13 installed on it as does the first computer with the Premiere Elements 13 problems? If that is the case, what are the obvious differences between first computer and second computer on this same home network?
b. Where did you end the troubleshooting in progress - after uninstall, free ccleaner run through, reinstall and problems persisted or other?
c. Have you downloaded and installed the Adobe Application Manager. Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
d. Have you tried to create a new user account with administrative privileges and install and try to run Premiere Elements 13 from there?
c. Going back to the very beginning which started in your original thread, did you ever find the name of the video transition that you were trying to use when the problem struck?
You need not reply to the above if you do not want to continue. We are not Adobe. Rather user to user. I am not sure if Adobe can (would) offer you remote control troubleshooting support which might expedite matters.
The above may not be ideal, but it does end with an active Chat Panel which might direct you further if there is Adobe support available on your matter. The path to the above link is
Adobe ID, Signing In
Adobe ID, Sign In, Account Help