8 Replies Latest reply on Jul 4, 2015 2:09 AM by Carm01

    flash player downloaded and installed but system still says it is not installed

    grahamf10

      hi I have windows 7 and have downloaded the latest adobe flash player. It gets to 50% and says close IE so I do that and then it continues and says installation finish. on clicking finish it takes me to a page for other products and says enjoy using flash player. when I go to help page and click check it says it is either not installed or enabled and to prove it the clouds re not moving as it says they will if working properly. The files are showing in a file on my computer. I have enabled it in control panel for both IE and Chrome but it still says not installed. The files are in my Please can anyone advise what I might be doing wrong or what else I can do to use flash player. Thanks

        • 1. Re: flash player downloaded and installed but system still says it is not installed
          Carm01 Level 4

          Try this 

           

          Grab the Uninstaller here:

          http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

           

          run it; it will uninstall ALL flash player versions

           

          Next let make sure you have the correct processes closed.

          Open a CMD prompt Run a Command as Administrator from the Windows 7 / Vista Run box

           

          copy/paste the following one by one or make a bat file to do it all in one step How to Write a Batch File (with Examples) - wikiHow

          taskkill.exe /im plugin-container.exe /f

          taskkill.exe /im firefox.exe /f

          taskkill.exe /im iexplore.exe /f

          taskkill.exe /im flash* /f

          taskkill.exe /im battle* /f

           

          That should close any flash dependent programs ( that I know of )

           

          next in the cmd window do the following:

          ATTRIB -H -S -R C:\Windows\System32\Macromed\Flash /s /d

          ATTRIB -H -S -R C:\Windows\SysWOW64\Macromed\Flash /s /d

          rmdir "C:\Windows\System32\Macromed\Flash" /s /q

          rmdir "C:\Users\%username%\AppData\Roaming\Adobe\Flash Player" /s /q

          rmdir "C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player" /s /q

          IF exist C:\Windows\SysWOW64 rmdir "C:\Windows\SysWOW64\Macromed\Flash" /s /q

          ( note IF you are on 32 bit you can eliminate anything with sysWOW64 )

           

           

          Next try installing the files at the bottom of this page one by one.

          Installation problems | Flash Player | Windows

           

          Hopefully that will get you up and running. ( why Adobe does not provide a bat file like i have and automate it is beyond me to simplify it for end users)

           

          Good luck

          • 2. Re: flash player downloaded and installed but system still says it is not installed
            grahamf10 Level 1

            thanks for the information Carm01.

            I have followed your instruction you gave but in cmd window I got the following result extract towards the end:

             

            C:\Windows\system32>rmdir "C:\Users\%username%\AppData\Roaming\Macromedia\Flash

            Player" /s /q

            C:\Users\Graham\AppData\Roaming\Macromedia\Flash Player\#SHARE~1\SZZ4B6YT\STATIC

            ~2.COM\swf - The directory is not empty.

            Can you please tell me how to empty it if that is what is required as I am not familiar with cmd language without someones help.

             

            If all that works, it may sound obvious but when you end by saying now download the files at the bottom of this page, which ones did you mean, simply the flash player?

            hoping you can help, thanks, Graham

            • 3. Re: flash player downloaded and installed but system still says it is not installed
              pwillener Level 8

              I suggest that you delete the contents of that folder manually, then download the two installers (under the heading Still have problems?) and run them.

              • 4. Re: flash player downloaded and installed but system still says it is not installed
                grahamf10 Level 1

                thanks for the advice but that must be part of the problem. I cannot find that folder and when I restart pc the message said the specified module could not be found (screenshot below) so it must have been deleted at some time or other. I have had this message before but didn't realise how it affected flash player. can anyone suggest how I get this module back if that is what is needed.

                 

                Thanks

                Screenshot 2015-07-03 09.57.29.png

                • 5. Re: flash player downloaded and installed but system still says it is not installed
                  Carm01 Level 4

                  Try watching this:

                  Carm S - YouTube

                   

                  I made a bat file you can grab that will do this clean up process for you. Once again the 3 flash install files at the bottom of the page MUST be downloaded along with the uninstaller ( link above ) and with the clean install bat that I made and place them ALL IN THE SAME FOLDER, The video lays it all out for you if you want to try. You prob have some process open holding up the clean up process. Once again, the install files you directly get from Adobe, all my bat file does is pretty much what i outlines above but installs them as well. This works and is demonstrated in the video.

                   

                   

                  ALSO:

                  As for the user that posted to delete system level files manually, that is not the most smart thing to say to users who are not savvy with computers. I don't get why we INSIST they go through this UN-necessary complicated process when Adobe should have made a one click fix it solution.that's just stupid to have a noob PC user to manually fumble around in system level files and folders they should not even be doing in the first place. I been doing on site support in edu for over a decade, and I NEVER let users that are uncomfortable doing such things delete system level files as I know what the result is. A JACKED UP MACHINE

                  • 6. Re: flash player downloaded and installed but system still says it is not installed
                    grahamf10 Level 1

                    Hi Carm 5, thank you for the above information. I downloaded the uninstall and 3 install files and your bat file and ran it with right click administrator as suggested. I watched he file remove and then add back in the install files but at the last second a command message (too fast to read) appeared on your bat file and all the files disappeared again from the folder I had been watching. I repeated the process twice with the same results each time.Unfortunately I am no better off still as do not have any flash player at all.

                    I do think it might be to do with the dll file I showed in as missing in my screen shot. Do you think that is the problem here as your bat file didn't work for me. If so where do I get the missing dll file from please.

                     

                    Thanks Graham

                    • 7. Re: flash player downloaded and installed but system still says it is not installed
                      Carm01 Level 4

                      I have no idea what that is. the bat file works flawlessly I work in EDU and we some 2000 or more machine and tested it on a few of them and works as designed. You might have a virus or some kind of malware that is causing that possibly ( nengine.dll - Microsoft Community ), I do not know. the files should not disappear as you already know.

                       

                      Try Malware bytes free go here: https://ninite.com/

                      last column under security should be malwarebytes, click it , then click, then at the bottom choose get installer. download it, then run it. Make sure you update the definitions under data base version as shown in the screenshot below:

                       

                      Then choose scan, then custom scan then make sure the settings as rest like in the next screenshot

                       

                       

                      Then Choose scan now, I assume your C drive is your main drive as well.

                       

                      After that is all done, remove everything it found and try adobe flash install again please

                      • 8. Re: flash player downloaded and installed but system still says it is not installed
                        Carm01 Level 4

                        Also, which folder were you watching?

                        I just remembered a similar experience I had with Java when I went to update it on some staff machines at work, it installed, but then disappeared from control panel entry; that was a virus and once the virus was removed, the problem was solved.