4 Replies Latest reply on Jul 11, 2015 5:38 PM by sw53826168

    Cannot install, gray application does nothing


      Hello I am trying to update to Flash Version as Firefox 39.0 is nagging me to do so.  When I download the installer and click it, a gray application appears but there are no buttons and no text on it.  It says Adobe Download Manager in the blue top border, and the rest is a gray gradient.  The only thing possible to do is to use the X at top right to exit or _ to minimize.  Exiting causes the installer file to delete itself. 


      I am on Win 7 64-bit on a Dell desktop.  I have tried rebooting and exiting Firefox.  I have tried moving the installer files to different directories.  I wonder if someone can help.  Thanks.