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Cannot install, gray application does nothing

New Here ,
Jul 03, 2015 Jul 03, 2015

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Hello I am trying to update to Flash Version 18.0.0.194 as Firefox 39.0 is nagging me to do so.  When I download the installer and click it, a gray application appears but there are no buttons and no text on it.  It says Adobe Download Manager in the blue top border, and the rest is a gray gradient.  The only thing possible to do is to use the X at top right to exit or _ to minimize.  Exiting causes the installer file to delete itself. 

I am on Win 7 64-bit on a Dell desktop.  I have tried rebooting and exiting Firefox.  I have tried moving the installer files to different directories.  I wonder if someone can help.  Thanks.

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correct answers 1 Correct answer

Advocate , Jul 04, 2015 Jul 04, 2015

Grab the Uninstaller here:

http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

Run it; it will uninstall ALL flash player versions!

Next try installing the files at the bottom of this page one by one; these are the offline installers

Installation problems | Flash Player | Windows

If that does not work, then try this here:

Can't install updates

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Advocate ,
Jul 04, 2015 Jul 04, 2015

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Grab the Uninstaller here:

http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

Run it; it will uninstall ALL flash player versions!

Next try installing the files at the bottom of this page one by one; these are the offline installers

Installation problems | Flash Player | Windows

If that does not work, then try this here:

Can't install updates

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New Here ,
Jul 04, 2015 Jul 04, 2015

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Thank you, the bottom of the page file works.

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Community Beginner ,
Jul 05, 2015 Jul 05, 2015

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Oh look, an arbitrary workaround for tech problems. I wonder when we'll stop needing these. Hopefully before flying cars and colonies on the moon. Or maybe we should just shoot all software developers to the moon until such a time arrives.

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New Here ,
Jul 11, 2015 Jul 11, 2015

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So it seems Flash needs to be updated again, but I still can't see the buttons on the latest installer.  Do you have any idea what is wrong with my computer?  I assume most people can see the buttons (I can see them on another computer) but they cannot be seen here.  I have run my anti-virus as a precaution.  Thanks.

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