Trying to reinstall a trial version of Lightroom on a Windows 7 desktop. Why is Creative Cloud stuck with a spinning blue circle?

[curtisf17325533]

I downloaded trial versions of Lightroom and Photoshop through CC and it loaded LW - Moble 5.7.1 but I'm using a desktop with Windows 7. I uninstalled LR through Control Panel instead of CC (didn't know I could do that through CC). I'm trying to reinstall the trial version of LR but I keep getting the spinning blue circle under the "Apps". The Home screen in CC still shows LR as installed. When I try to uninstall CC it says it is still needed for other apps (Photoshop). Do I uninstall Photoshop so that I can uninstall CC and then start all over again? I'm afraid nothing will work then. At least Photoshop is working now.

[kglad · Accepted solution]

App doesn't open | Progress wheel spins continually

[curtisf17325533]

Thanks so much for the link to the correct info.

I already had the latest version of CC so I skipped Solution 1 but I performed the steps in Solution 2 and 3.

I now have a working version of CC and I was able to load the trial version of Lightroom 5 for the Windows desktop.

It's working now!

[kglad]

you're welcome.

(but you should have marked message 1 as correct.)

[curtisf17325533]

All fixed. Sorry, I'm new at forums but certainly grateful for your help.

[kglad]

no problem.